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error 80070643 while attempting to install KB4471813 on Windows 2008 r2 64 bit server.

    Question

  • I keep getting error 80070643 while attempting to install KB4471813 on Windows 2008 r2 64 bit server. I have attempted to install system update readiness tool, and checked system fine integrity with SFC /scannow.  I rebooted in safemode with networking and tried to install.  None of these attempts seemed to have worked.  Is there something else I should try?
    Monday, December 31, 2018 5:36 PM

Answers

  • I was able to get both KB4471318 as well as kb4480970 installed successfully so this can be marked as answered but I do have one question am I going to have to install updates on this machine in (CLEAN BOOT MODE) or can I somehow fix the micross.ttf file. 

    Rebuilding this machine is almost unthinkable.

    • Marked as answer by ronw69 Friday, February 1, 2019 3:40 PM
    Friday, February 1, 2019 3:40 PM

All replies

  • Have you tried the Microsoft fix :

    https://support.microsoft.com/en-us/help/975654/error-code-when-you-try-to-install-the-dns-server-role-if-all-network


    This problem occurs because the installation of the DNS server role is not successful if no network adapters are given IP addresses. Component-Based Servicing requires that the DNS Server service starts during the DNS server role installation process. By design, the DNS Server service cannot start if there is no network connectivity. Therefore, the DNS server role installation fails.

    To resolve this problem, apply this hotfix by using following steps:
    1. Expand the Msu file by using the Expand.exe utility. For example:
      expand –f: Windows6.0-KB971347-x86.cab “C:\Windows6.0-KB975654-x86.msu” %TEMP%


      For more information about the expand command-line options, visit the following Microsoft Web site:
    2. Use the Pkgmgr utility to install the .cab file that is extracted from the Msu file. For example:
      Start /w pkgmgr /ip /m:%TEMP%\Windows6.0-KB975654-x86.cab


      For more information about Package Manager (Pkgmgr.exe) technical reference, visit the following Microsoft Web site:

    Monday, December 31, 2018 6:12 PM
  • Hello,
     
    Do you mean KB4471318?
     
    It needs the latest SSU KB3177467. Has it been installed on the client?
     
    Can other updates be installed successfully?
     
    What does windowsupdate.log say?
     
    Hope my answer could help you and look forward to your feedback.
     
    Best Regards,
    Ray

    Please remember to mark the replies as answers if they help.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 1, 2019 8:47 AM
  • This server is not a DNS and it is a virtual server and I am connecting to it with RDP using the FQDN and I am installing an update  KB4471813 other updates are installing correctly so Package Manager is installed and working correctly.
    Tuesday, January 8, 2019 7:21 PM
  • bKB3177467. Has been installed and yes other updates are installing correctly just this morning Hotfix kb947821 installed on this machine.
    Tuesday, January 8, 2019 7:34 PM
  • This server is not a DNS and it is a virtual server and I am connecting to it with RDP using the FQDN and I am installing an update  KB4471813 other updates are installing correctly so Package Manager is installed and working correctly.

    Tuesday, January 8, 2019 9:16 PM
  • logfile examples

    2019-01-08 10:04:31:456  924 11ba0 Agent ** START **  Agent: Installing updates [CallerId = wusa]
    2019-01-08 10:04:31:456  924 11ba0 Agent *********
    2019-01-08 10:04:31:456  924 11ba0 Agent   * Updates to install = 1
    2019-01-08 10:04:31:459  924 11ba0 Agent   *   Title = Security Update for Windows (KB4471318)
    2019-01-08 10:04:31:459  924 11ba0 Agent   *   UpdateId = {CEB2196F-586E-47B4-93AA-175CBD4053A2}.501
    2019-01-08 10:04:31:459  924 11ba0 Agent   *     Bundles 1 updates:
    2019-01-08 10:04:31:459  924 11ba0 Agent   *       {92006BF8-1407-4DC8-A7A4-417657FC99EC}.501
    2019-01-08 10:04:32:355  924 11ba0 Agent WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point
    2019-01-08 10:04:32:355  924 11ba0 Agent WARNING: LoadLibrary failed for srclient.dll with hr:8007007e
    2019-01-08 10:04:32:372  924 11ba0 Handler Attempting to create remote handler process as YOAKUM\ITrwaterbury in session 2
    2019-01-08 10:04:32:580  924 11ba0 DnldMgr Preparing update for install, updateId = {92006BF8-1407-4DC8-A7A4-417657FC99EC}.501.
    2019-01-08 10:04:32:627 69856 11f04 Misc ===========  Logging initialized (build: 7.6.7601.24085, tz: -0600)  ===========
    2019-01-08 10:04:32:627 69856 11f04 Misc   = Process: C:\Windows\system32\wuauclt.exe
    2019-01-08 10:04:32:627 69856 11f04 Misc   = Module: C:\Windows\system32\wuaueng.dll
    2019-01-08 10:04:32:625 69856 11f04 Handler :::::::::::::

    2019-01-08 10:04:32:627 69856 11f04 Handler :: START ::  Handler: CBS Install
    2019-01-08 10:04:32:627 69856 11f04 Handler :::::::::
    2019-01-08 10:04:32:634 69856 11f04 Handler Starting install of CBS update 92006BF8-1407-4DC8-A7A4-417657FC99EC
    2019-01-08 10:04:33:554 69856 11f04 Handler CBS package identity: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24312.1.5
    2019-01-08 10:04:33:558 69856 11f04 Handler Installing self-contained with source=C:\Windows\SoftwareDistribution\Download\89d2d570fd509c0e2a62740f4c316c97\Windows6.1-KB4471318-x64.cab, workingdir=C:\Windows\SoftwareDistribution\Download\89d2d570fd509c0e2a62740f4c316c97\inst
    2019-01-08 10:04:37:371  924 11ea8 Report REPORT EVENT: {CDC15A87-AFF5-49CD-BB7A-A5C610D4E490} 2019-01-08 10:04:32:371-0600 1 181 101 {CEB2196F-586E-47B4-93AA-175CBD4053A2} 501 0 wusa Success Content Install Installation Started: Windows successfully started the following update: Security Update for Windows (KB4471318)
    2019-01-08 10:09:14:211 69856 11f04 Handler Requesting post-reboot reporting for package Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24312.1.5.
    2019-01-08 10:09:14:212 69856 11f04 Handler Completed install of CBS update with type=3, requiresReboot=1, installerError=0, hr=0x0
    2019-01-08 10:09:14:212 69856 11f04 Handler :::::::::
    2019-01-08 10:09:14:212 69856 11f04 Handler ::  END  ::  Handler: CBS Install

    Wednesday, January 9, 2019 3:19 PM
  • Hello,
     
    It would be very helpful if you could upload the whole windowsupdate.log and the CBS.log.
     
    Best Regards,?
    Ray

    Please remembers to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, January 10, 2019 11:30 AM
  • I would be happy to do so but the logs are two large to paste into one of these text boxes is there a FTP site I can send them to or some other method to upload them?
    Friday, January 11, 2019 7:26 PM
  • Hi Ron,

    From the WU.log file entries you posted, the error does not happen during download/initial install:
    2019-01-08 10:09:14:212 69856 11f04 Handler Completed install of CBS update with type=3, requiresReboot=1, installerError=0, hr=0x0

    HR=0x0 , means this first part was successful. So that you do not have to upload the entire C:\Windows\Logs\CBS\CBS.log file, please try to install the update again and after it has failed, search in the CBS.log file from the end going backwards for ", error" and post only these entries here, should be much less.

    Thanks.
    Andrei


    We could change the world, if God would give us the source code.

    Sunday, January 13, 2019 8:28 AM
  • 2019-01-25 09:15:22, Info                  CBS    Set the CCP impactful-commit disabling value
    2019-01-25 09:15:22, Error                 CBS    Shtd: Failed while processing critical primitive operations queue. [HRESULT = 0x80070020 - ERROR_SHARING_VIOLATION]
    2019-01-25 09:15:22, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Temporary Rollback.
    2019-01-25 09:15:22, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Temporary Rollback.
    2019-01-25 09:15:22, Info                  CBS    SQM: Waiting up to 60000 ticks for pending uploads to complete.
    2019-01-25 09:15:22, Info                  CBS    Shtd: progress thread terminating. [HRESULT = 0x00000000 - S_OK]
    2019-01-25 09:15:22, Info                  CBS    Shtd: progress thread terminated normally
    2019-01-25 09:15:22, Info                  CBS    Doqe: Unlocking driver updates, Count 6
    2019-01-25 09:15:22, Info                  CBS    Shtd: Shutdown processing complete.
    2019-01-25 09:15:22, Info                  CBS    Restored system sleep block state: 0x80000000
    2019-01-25 09:15:22, Info                  CBS    Ending the TrustedInstaller main loop.
    2019-01-25 09:15:22, Info                  CBS    Starting TrustedInstaller finalization.
    2019-01-25 09:15:23, Info                  CBS    Ending TrustedInstaller finalization.
    2019-01-25 09:19:03, Info                  CBS    Starting TrustedInstaller initialization.
    2019-01-25 09:19:03, Info                  CBS    Loaded Servicing Stack v6.1.7601.23505 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.23505_none_681aa442f6fed7f0\cbscore.dll
    2019-01-25 09:19:04, Info                  CSI    00000001@2019/1/25:15:19:04.517 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fefaceeb5d @0x7fefb1c9b6d @0x7fefb19358f @0xffeee97c @0xffeed799 @0xffeedb2f)
    2019-01-25 09:19:05, Info                  CBS    Could not load SrClient DLL from path: SrClient.dll.  Continuing without system restore points.
    2019-01-25 09:19:05, Info                  CSI    00000002@2019/1/25:15:19:05.094 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fefaceeb5d @0x7fefb216ade @0x7fefb1e2984 @0x7fefb193665 @0xffeee97c @0xffeed799)
    2019-01-25 09:19:05, Info                  CSI    00000003@2019/1/25:15:19:05.110 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fefaceeb5d @0x7fefa868728 @0x7fefa868856 @0xffeee474 @0xffeed7de @0xffeedb2f)
    2019-01-25 09:19:05, Info                  CBS    Ending TrustedInstaller initialization.
    2019-01-25 09:19:05, Info                  CBS    Starting the TrustedInstaller main loop.
    2019-01-25 09:19:05, Info                  CBS    TrustedInstaller service starts successfully.
    2019-01-25 09:19:05, Info                  CBS    SQM: Initializing online with Windows opt-in: False
    2019-01-25 09:19:05, Info                  CBS    SQM: Cleaning up report files older than 10 days.
    2019-01-25 09:19:05, Info                  CBS    SQM: Requesting upload of all unsent reports.
    2019-01-25 09:19:05, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
    2019-01-25 09:19:05, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
    2019-01-25 09:19:05, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6 [HRESULT = 0x80004005 - E_FAIL]
    2019-01-25 09:19:05, Info                  CBS    SQM: Failed to start always sample upload. [HRESULT = 0x80004005 - E_FAIL]
    2019-01-25 09:19:05, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
    2019-01-25 09:19:05, Info                  CBS    Blocked system sleep; prior state: 0x80000000
    2019-01-25 09:19:05, Info                  CSI    00000004 CSI Store 3218848 (0x0000000000311da0) initialized
    2019-01-25 09:19:05, Info                  CBS    Session: 30717119_3978483260 initialized by client WindowsUpdateAgent.
    2019-01-25 09:19:05, Info                  CBS    Startup: current ExecuteState is CbsExecuteStatePrimitives
    2019-01-25 09:19:05, Info                  CBS    Disabling LKG boot option
    2019-01-25 09:19:05, Info                  CBS    Startup: Initializing driver operations queue.
    2019-01-25 09:19:05, Info                  CBS    Startup: Initializing advanced operation queue.
    2019-01-25 09:19:05, Info                  CBS    Startup: Waiting for SC autostart event
    2019-01-25 09:19:05, Info                  CBS    Startup: BlockTime: 10800000ms, BlockTimeIncrement: 900000ms
    2019-01-25 09:19:05, Info                  CBS    Startup: Changing logon timeout to a static timeout: 10800000
    2019-01-25 09:19:56, Info                  CBS    Startup: SC autostart event signaled
    2019-01-25 09:19:56, Info                  CBS    Obtained poqexec from Cbs key. C:\Windows\System32\poqexec.exe /display_progress \SystemRoot\WinSxS\pending.xml
    2019-01-25 09:19:56, Info                  CBS    Startup: Processing non-critical driver operations queue, Count 6.
    2019-01-25 09:19:56, Info                  CBS    Doqe: Locking driver updates, Count 6
    2019-01-25 09:19:56, Info                  CSI    00000005 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:fe2eb56dc1b4d40101000000d0035403} pathid: {l:16 b:fe2eb56dc1b4d40102000000d0035403} path: [l:172{86}]"\SystemRoot\WinSxS\amd64_usb.inf_31bf3856ad364e35_6.1.7601.23933_none_299141303e40c6bc" pid: 3d0 starttime: 131929031423492454 (0x01d4b4c14d8f0166)
    2019-01-25 09:19:56, Info                  CSI    00000006 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:65b1f06dc1b4d40103000000d0035403} pathid: {l:16 b:65b1f06dc1b4d40104000000d0035403} path: [l:180{90}]"\SystemRoot\WinSxS\amd64_usbport.inf_31bf3856ad364e35_6.1.7601.23933_none_1c5b39ad335c14a3" pid: 3d0 starttime: 131929031423492454 (0x01d4b4c14d8f0166)
    2019-01-25 09:19:56, Info                  CSI    00000007 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:65b1f06dc1b4d40105000000d0035403} pathid: {l:16 b:65b1f06dc1b4d40106000000d0035403} path: [l:172{86}]"\SystemRoot\WinSxS\amd64_usb.inf_31bf3856ad364e35_6.1.7601.24138_none_29961caa3e3c75d8" pid: 3d0 starttime: 131929031423492454 (0x01d4b4c14d8f0166)
    2019-01-25 09:19:56, Info                  CSI    00000008 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:65b1f06dc1b4d40107000000d0035403} pathid: {l:16 b:65b1f06dc1b4d40108000000d0035403} path: [l:180{90}]"\SystemRoot\WinSxS\amd64_usbport.inf_31bf3856ad364e35_6.1.7601.24138_none_1c6015273357c3bf" pid: 3d0 starttime: 131929031423492454 (0x01d4b4c14d8f0166)
    2019-01-25 09:19:56, Info                  CSI    00000009 Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:65b1f06dc1b4d40109000000d0035403} pathid: {l:16 b:65b1f06dc1b4d4010a000000d0035403} path: [l:172{86}]"\SystemRoot\WinSxS\amd64_cpu.inf_31bf3856ad364e35_6.1.7601.24308_none_bc0883e31f12e897" pid: 3d0 starttime: 131929031423492454 (0x01d4b4c14d8f0166)
    2019-01-25 09:19:56, Info                  CSI    0000000a Performing 1 operations; 1 are not lock/unlock and follow:
      LockComponentPath (10): flags: 0 comp: {l:16 b:65b1f06dc1b4d4010b000000d0035403} pathid: {l:16 b:65b1f06dc1b4d4010c000000d0035403} path: [l:180{90}]"\SystemRoot\WinSxS\amd64_wvms_pp.inf_31bf3856ad364e35_6.1.7601.24264_none_c15eda0c21486f6c" pid: 3d0 starttime: 131929031423492454 (0x01d4b4c14d8f0166)
    2019-01-25 09:19:56, Info                  CBS    Doqe:   q-install: Inf: usb.inf, Ranking: 2, Device-Install: 0, Key: 5, Identity: usb.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24138, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:19:56, Info                  CBS    Doqe:   q-install: Inf: usbport.inf, Ranking: 2, Device-Install: 0, Key: 6, Identity: usbport.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24138, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:19:56, Info                  CBS    Doqe:   q-install: Inf: cpu.inf, Ranking: 2, Device-Install: 0, Key: 7, Identity: cpu.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24308, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:19:56, Info                  CBS    Doqe:   q-install: Inf: wvms_pp.inf, Ranking: 2, Device-Install: 0, Key: 8, Identity: wvms_pp.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24264, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:19:56, Info                  CBS    Perf: Doqe: Install started.
    2019-01-25 09:19:56, Info                  CBS    Doqe: [Forward] Installing driver updates, Count 4
    2019-01-25 09:19:56, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 7.
    2019-01-25 09:19:57, Info                  CBS    Startup: Changing logon timeout to a sliding window timeout: 900000
    2019-01-25 09:19:59, Info                  CBS            INSTALL index: 2, phase: 1, result 0, inf: usb.inf
    2019-01-25 09:19:59, Info                  CBS            INSTALL index: 3, phase: 1, result 0, inf: usbport.inf
    2019-01-25 09:19:59, Info                  CBS            INSTALL index: 4, phase: 1, result 0, inf: cpu.inf
    2019-01-25 09:20:00, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 8.
    2019-01-25 09:20:00, Info                  CBS            INSTALL index: 5, phase: 1, result 0, inf: wvms_pp.inf
    2019-01-25 09:20:01, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 9.
    2019-01-25 09:20:02, Info                  CBS            INSTALL index: 2, phase: 2, result 0, inf: usb.inf
    2019-01-25 09:20:05, Info                  CBS            INSTALL index: 3, phase: 2, result 0, inf: usbport.inf
    2019-01-25 09:20:06, Info                  CBS            INSTALL index: 4, phase: 2, result 0, inf: cpu.inf
    2019-01-25 09:20:06, Info                  CBS            INSTALL index: 5, phase: 2, result 0, inf: wvms_pp.inf
    2019-01-25 09:20:07, Info                  CBS            INSTALL index: 2, phase: 3, result 0, inf: usb.inf
    2019-01-25 09:20:07, Info                  CBS            INSTALL index: 3, phase: 3, result 0, inf: usbport.inf
    2019-01-25 09:20:07, Info                  CBS            INSTALL index: 4, phase: 3, result 0, inf: cpu.inf
    2019-01-25 09:20:07, Info                  CBS            INSTALL index: 5, phase: 3, result 0, inf: wvms_pp.inf
    2019-01-25 09:20:07, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 12.
    2019-01-25 09:20:07, Info                  CBS    Perf: Doqe: Install ended.
    2019-01-25 09:20:07, Info                  CBS    Doqe:   q-uninstall: Inf: usb.inf, Ranking: 2, Device-Install: 0, Key: 3, Identity: usb.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.23933, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:20:07, Info                  CBS    Doqe:   q-uninstall: Inf: usbport.inf, Ranking: 2, Device-Install: 0, Key: 4, Identity: usbport.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.23933, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:20:07, Info                  CBS    Perf: Doqe: Uninstall started.
    2019-01-25 09:20:07, Info                  CBS    Doqe: [Forward] Uninstalling driver updates, Count 2
    2019-01-25 09:20:07, Info                  CBS            UNINSTALL index: 0, phase: 1, result 0, inf: usb.inf
    2019-01-25 09:20:07, Info                  CBS            UNINSTALL index: 1, phase: 1, result 0, inf: usbport.inf
    2019-01-25 09:20:07, Info                  CBS            UNINSTALL index: 0, phase: 2, result 0, inf: usb.inf
    2019-01-25 09:20:07, Info                  CBS            UNINSTALL index: 1, phase: 2, result 0, inf: usbport.inf
    2019-01-25 09:20:07, Info                  CBS            UNINSTALL index: 0, phase: 3, result 0, inf: usb.inf
    2019-01-25 09:20:07, Info                  CBS            UNINSTALL index: 1, phase: 3, result 0, inf: usbport.inf
    2019-01-25 09:20:07, Info                  CBS    Perf: Doqe: Uninstall ended.
    2019-01-25 09:20:07, Info                  CBS    Startup: Non-critical driver operations completed successfully.
    2019-01-25 09:20:07, Info                  CBS    Startup: Release of all CSI Inventories completed with hr: 0x0
    2019-01-25 09:20:07, Info                  CBS    Startup: Processing primitive operations queue.
    2019-01-25 09:20:07, Info                  CBS    Obtained poqexec from Cbs key. C:\Windows\System32\poqexec.exe /display_progress \SystemRoot\WinSxS\pending.xml
    2019-01-25 09:20:07, Info                  CBS    Removed poqexec from Cbs key.
    2019-01-25 09:20:07, Info                  CBS    Removed CCP impactful-commit disabling value.
    2019-01-25 09:20:07, Info                  CBS    Running poqexec with: C:\Windows\System32\poqexec.exe /noreboot /transaction 532 /display_progress \SystemRoot\WinSxS\pending.xml
    2019-01-25 09:20:08, Info                  CBS    Waiting for poqexec.exe to complete...
    2019-01-25 09:20:08, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 15.
    2019-01-25 09:20:13, Info                  CBS    Waiting for poqexec.exe to complete...
    2019-01-25 09:20:18, Info                  CBS    Waiting for poqexec.exe to complete...
    2019-01-25 09:20:19, Info                  CBS    SQM: Reporting poqexec status with status: 0xc0000043, failed file: micross.ttf, interfering process: csrss.exe,csrss.exe,ws_man.exe, context: Startup, first merged sequence: 1822
    2019-01-25 09:20:19, Info                  CBS    SQM: Upload requested for report: PoqexecStatus, session id: 142861, sample type: Standard
    2019-01-25 09:20:19, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
    2019-01-25 09:20:20, Info                  CBS    Failure in poqexec.exe while processing updates. [HRESULT = 0x80070020 - ERROR_SHARING_VIOLATION]
    2019-01-25 09:20:20, Info                  CBS    Set the CCP impactful-commit disabling value
    2019-01-25 09:20:20, Error                 CBS    Startup: Failed while processing critical primitive operations queue. [HRESULT = 0x80070020 - ERROR_SHARING_VIOLATION]
    2019-01-25 09:20:20, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateResolvePending | CbsExecuteStateFlagRollback
    2019-01-25 09:20:20, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.
    2019-01-25 09:20:20, Info                  CBS    Startup: Processing advanced operation queue, startupPhase: 0
    2019-01-25 09:20:20, Info                  CSI    0000000b IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 0000000a, progress = NULL, phase = 0, pdwDisposition = @0x10ffd40
    2019-01-25 09:20:21, Info                  CBS    Startup: Changing logon timeout to a static timeout: 10800000
    2019-01-25 09:20:22, Error                 CSI    0000000c (F) Error: ResolvePendingTransactions called after poqexec failure (call 1)
      Status = STATUS_SHARING_VIOLATION, Operation = HardLinkFile, DiagString = [l:330{165}]"\SystemRoot\WinSxS\amd64_microsoft-windows-f..-microsoftsansserif_31bf3856ad364e35_6.1.7601.24145_none_87a9e9bf77df9964\micross.ttf, \??\C:\Windows\fonts\micross.ttf"
    [gle=0x80004005]
    2019-01-25 09:20:29, Info                  CBS    Startup: Changing logon timeout to a static timeout: 10800000
    2019-01-25 09:20:49, Error                 CBS    Startup: Primitive operations failed, startupPhase: 0.  The transaction will be cancelled. [HRESULT = 0x80004005 - E_FAIL]
    2019-01-25 09:20:49, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagPrimitivesFailed
    2019-01-25 09:20:50, Info                  CSI    0000000d Creating NT transaction (seq 1), objectname [6]"(null)"
    2019-01-25 09:20:50, Info                  CSI    0000000e Created NT transaction (seq 1) result 0x00000000, handle @0x214
    2019-01-25 09:20:56, Info                  CSI    0000000f@2019/1/25:15:20:56.970 CSI perf trace:
    CSIPERF:TXCOMMIT;148698
    2019-01-25 09:20:56, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateStageDrivers | CbsExecuteStateFlagRollback | CbsExecuteStateFlagPrimitivesFailed
    2019-01-25 09:20:56, Info                  CBS    Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Rollback.
    2019-01-25 09:20:56, Info                  CBS    Doqe:   q-unstage: Inf: usb.inf, Ranking: 2, Device-Install: 0, Key: 5, Identity: usb.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24138, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:20:56, Info                  CBS    Doqe:   q-unstage: Inf: usbport.inf, Ranking: 2, Device-Install: 0, Key: 6, Identity: usbport.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24138, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:20:56, Info                  CBS    Doqe:   q-unstage: Inf: cpu.inf, Ranking: 2, Device-Install: 0, Key: 7, Identity: cpu.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24308, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:20:56, Info                  CBS    Doqe:   q-unstage: Inf: wvms_pp.inf, Ranking: 2, Device-Install: 0, Key: 8, Identity: wvms_pp.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.24264, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2019-01-25 09:20:56, Info                  CBS    Perf: Doqe: Unstaging started.
    2019-01-25 09:20:56, Info                  CBS    Doqe: [Rollback] Unstaging driver updates, Count 4
    2019-01-25 09:20:57, Info                  CBS            UNSTAGE index: 2, phase: 1, result 0, inf: usb.inf
    2019-01-25 09:20:57, Info                  CBS            UNSTAGE index: 3, phase: 1, result 0, inf: usbport.inf
    2019-01-25 09:20:57, Info                  CBS            UNSTAGE index: 4, phase: 1, result 0, inf: cpu.inf
    2019-01-25 09:20:57, Info                  CBS            UNSTAGE index: 5, phase: 1, result 0, inf: wvms_pp.inf
    2019-01-25 09:20:57, Info                  CBS    Perf: Doqe: Unstaging ended.
    2019-01-25 09:20:57, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateFailed
    2019-01-25 09:20:57, Info                  CBS    Removed poqexec from Cbs key.
    2019-01-25 09:20:57, Info                  CBS    Removed CCP impactful-commit disabling value.
    2019-01-25 09:20:57, Info                  CBS    Doqe: Enabling Device installs
    2019-01-25 09:20:58, Info                  CSI    00000010 Cancelling transactions: [1:[86]"TI4.30717119_3978483260:3/Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24312.1.5"[1]"]"

    2019-01-25 09:21:00, Info                  CSI    00000011 Creating NT transaction (seq 2), objectname [6]"(null)"
    2019-01-25 09:21:00, Info                  CSI    00000012 Created NT transaction (seq 2) result 0x00000000, handle @0x214
    2019-01-25 09:21:00, Info                  CSI    00000013@2019/1/25:15:21:00.574 CSI perf trace:

    Friday, January 25, 2019 3:49 PM
  • The above was what I could fit into the reply the log continues for another 500 line or so I hope this is what you needed
    Friday, January 25, 2019 3:51 PM
  • Sorry for the late reply. Yes, we got what we needed:


    2019-01-25 09:20:19, Info                  CBS    SQM: Reporting poqexec status with status: 0xc0000043, failed file: micross.ttf, interfering process: csrss.exe,csrss.exe,ws_man.exe, context: Startup, first merged sequence: 1822

    2019-01-25 09:20:22, Error                 CSI    0000000c (F) Error: ResolvePendingTransactions called after poqexec failure (call 1)
      Status = STATUS_SHARING_VIOLATION, Operation = HardLinkFile, DiagString = [l:330{165}]"\SystemRoot\WinSxS\amd64_microsoft-windows-f..-microsoftsansserif_31bf3856ad364e35_6.1.7601.24145_none_87a9e9bf77df9964\micross.ttf, \??\C:\Windows\fonts\micross.ttf"
    [gle=0x80004005]

    The micross.ttf file is in use by the processes listed above and this is blocker the servicing action. The only real solution we can try to perform a clean boot, which will increase our chance of the servicing action being completed before the file is used again:

    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    Let me know how it goes,
    Andrei


    We could change the world, if God would give us the source code.

    Sunday, January 27, 2019 8:04 PM
  • I was able to get both KB4471318 as well as kb4480970 installed successfully so this can be marked as answered but I do have one question am I going to have to install updates on this machine in (CLEAN BOOT MODE) or can I somehow fix the micross.ttf file. 

    Rebuilding this machine is almost unthinkable.

    • Marked as answer by ronw69 Friday, February 1, 2019 3:40 PM
    Friday, February 1, 2019 3:40 PM
  • No you should be fine, this is usually a rare occurrence.

    We could change the world, if God would give us the source code.

    Friday, February 1, 2019 6:44 PM
  • Thank you your help is much appreciated

    Friday, February 8, 2019 2:37 PM