locked
Avaya Dual Forking-Lync RRS feed

  • Question

  • Hi All

    We have Microsoft Lync integrated with Nortel Avaya CM 6.0 with Dual forking configurations enabled from Avaya Side

    When calling the users number, both the IP phone as the Lync client are ringing.

    When picking up the call with the IP phone, there is always a missed call notification in outlook.

    However if we answer the call using the Lync Client there is no missed call notification in outlook.

     I think It is due to the PBX not telling Lync that the call has been answered somewhere else.

    If the PBX purely stops ringing the Lync  then Lync will believe that the call has been lost, and we will

    Get a missed call notification in outlook. What do you think?

    Did you ever encounter such a problem? If yes how to solve it? Any hot fixes for it?

    Thanks for your support.

    Ahmad Hashash, Senior Microsoft Systems Engineer, Voice Specialist

    Monday, February 27, 2012 8:30 AM

Answers

All replies