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Skype4b Hybrid ..cannot find Response Group Application service RRS feed

  • Question

  • Installled Skype4b Hybrid .. We had issues with only online users getting views of on prem users However the Response grou Application service is missing and creating Groups for the same is failing. Even powershell is of no use. Enterprise Voice is installed and running
    Saturday, May 27, 2017 10:17 PM

Answers

  • Hi Khoj Sahiwala,

    Thanks for your sharing the solution for us

    As a supplement, could you please help us confirm the following questions:

    1.What error did you encounter when saving the workflow?
    2.Could you use response group and enterprise voice successfully?

    If your environment still had issue, please try to double check if you have correct configuration, the following blog is about how to set up hybrid, please refer to
    https://blogs.technet.microsoft.com/canitpro/2015/12/23/step-by-step-skype-for-business-2015-hybrid-configuration/

    Hope this reply is helpful to you.


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Khoj Sahiwala Wednesday, May 31, 2017 9:53 PM
    Monday, May 29, 2017 1:57 AM
  • Finally It worked,...

    it was Simple ... but required guts.

    we used to get some errors in Topology builder regarding some trusted server with type.... and tls.

    used ADSIedit and deleted those that were providing errors.

    re-published the Topology .. it created the Trusted server  again  without errors and that's it. ;)

    • Marked as answer by Khoj Sahiwala Sunday, June 18, 2017 12:11 PM
    Sunday, June 18, 2017 12:11 PM

All replies

  • Was able to find it... Checked topology bulider and found EV as well as Daill in conferencing not selected. after doing changes . that is selecting it and again publishing as well as updating got the necessary Response group

    Got the application service , but still there is an error saving the workflow.

    Sunday, May 28, 2017 10:16 PM
  • Hi Khoj Sahiwala,

    Thanks for your sharing the solution for us

    As a supplement, could you please help us confirm the following questions:

    1.What error did you encounter when saving the workflow?
    2.Could you use response group and enterprise voice successfully?

    If your environment still had issue, please try to double check if you have correct configuration, the following blog is about how to set up hybrid, please refer to
    https://blogs.technet.microsoft.com/canitpro/2015/12/23/step-by-step-skype-for-business-2015-hybrid-configuration/

    Hope this reply is helpful to you.


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Khoj Sahiwala Wednesday, May 31, 2017 9:53 PM
    Monday, May 29, 2017 1:57 AM
  • Thanks Alice for the info,

    the error we are receiving is 

    Response Group deploy Failure

    Cannot find the trusted service setting for cluster "FQDN of pool" and type

    "Microsoft.Rtc.Applications.Acd"

    click here to return home.

    Monday, May 29, 2017 12:48 PM
  • Hello Alice,

    After receiving and ignoring the above error while saving the workflow.. I received a warning that the contact user is not Present in AD...however the contact user can be added in the client .. the contact user created is contosoivr@contoso.com. this user shows Presence unknown in client...

    Now we also have another issue with hybrid configuration to be dealt with ( dns ) ,, our online users can see on Premise user but on Prem users are not uPdated with online users...

    so it seems the contosoivr contact is online and so we cannot reach it through on-Prem for response group.

    i am hoping once hybrid is fully functional.. we should get rid of response group error.

    Will update once hybrid is fully through

    Thursday, June 8, 2017 7:31 PM
  • Finally It worked,...

    it was Simple ... but required guts.

    we used to get some errors in Topology builder regarding some trusted server with type.... and tls.

    used ADSIedit and deleted those that were providing errors.

    re-published the Topology .. it created the Trusted server  again  without errors and that's it. ;)

    • Marked as answer by Khoj Sahiwala Sunday, June 18, 2017 12:11 PM
    Sunday, June 18, 2017 12:11 PM