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Vista Basic to Business Upgrade fails RRS feed

  • Question

  •  

    I have a Dell Vostro 400 that came with OEM Vista Basic. I am trying to upgrade to Vista Business from an action pack. I get almost all the way done and receive an error that rolls me back to Vista Basic.

     

    I read a tantilizing thread that suggested IIS may be causing the failure. I installed the Basic IIS and realized it was not full feature so that is why I am upgrading to Business to get a full blown IIS.

     

    I uninstalled just about everything DELL related on the Basic OS, Disabled AVG, and various TSR's.

     

    Anyways here is the error log I am getting:

     

     

    2007-12-09 20:06:27, Error      [0x0808f5] MIG    AddDriverFiles: SetupDiBuildDriverInfoList failed[gle=0x00000002]
    2007-12-09 20:45:33, Error                 CSI    0000019d@2007/12/10:04:45:33.466 (F) [207]"Failure while loading config file from X:\Windows\Help\HelpConfig.xml. Error is Failed to load config file to DOM from X:\Windows\Help\HelpConfig.xml. Reason: The system cannot locate the object specified."
    [gle=0x80004005]
    2007-12-09 20:45:33, Error                 CSI    0000019e@2007/12/10:04:45:33.466 (F) [177]"Installation of custom assistance content failed: Failed to load config file to DOM from X:\Windows\Help\HelpConfig.xml. Reason: The system cannot locate the object specified."
    [gle=0x80004005]
    2007-12-09 20:45:33, Error                 CSI    0000019f@2007/12/10:04:45:33.466 (F) CMIADAPTER: Inner Error Message from AI HRESULT = E_FAIL
     [
    [48]"The system cannot locate the object specified."
    ]
    [gle=0x80004005]
    2007-12-09 20:45:33, Error                 CSI    000001a0@2007/12/10:04:45:33.466 (F) CMIADAPTER: AI failed. HRESULT = E_FAIL
     Element:
     [83]"<help:helpCustomization xmlns:help="urnTongue Tiedchemas-microsoft-com:help" client="OEM" />"
    [gle=0x80004005]
    2007-12-09 20:45:33, Error                 CSI    000001a1@2007/12/10:04:45:33.466 (F) CMIADAPTER: Exiting with HRESULT code = E_FAIL.
    [gle=0x80004005]
    2007-12-09 20:45:33, Error                 CSI    0000017f (F) Failed execution of queue item Installer: Help Customization ({84150542-51c9-4418-b33c-5e58a8b60080}) with HRESULT E_FAIL.  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable (2)[gle=0x80004005]
    2007-12-09 20:45:47, Error                 CSI    000002a8 (F) STATUS_ADVANCED_INSTALLER_FAILED #139136# from Windows::COM::CComponentStore::ApplyTransactionNow(...)
    2007-12-09 20:45:47, Error                 CSI    000002a9@2007/12/10:04:45:47.366 (F) d:\vistartm\base\wcp\componentstore\com\store_transaction.cpp(2219): Error STATUS_ADVANCED_INSTALLER_FAILED originated in function Windows::COM::CComponentStore::ApplyTransactionNow expression: QueueStatus
    [gle=0x80004005]
    2007-12-09 20:45:53, Error                 CSI    000002aa (F) HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) #139135# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Apply(...)
    2007-12-09 20:45:53, Error                 CSI    000002ab (F) HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) #59562# from Windows:Tongue TiedervicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0)
    2007-12-09 20:45:53, Error                 CSI    000002ac (F) HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED) #59561# 26201219 us from Windows:Tongue TiedervicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)

    2007-12-09 20:45:53, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. hr: 0x80073713
    2007-12-09 20:45:53, Error      [0x080606] MIG    CCbsContext::InstallPackage, Error 80073713 happened during installation, current state 7.
    2007-12-09 20:45:53, Error      [0x080606] MIG    CCbsContext::InstallPackage, Error 80073713 happened during installation, current state 7.
    2007-12-09 20:46:21, Error                 CSI    00000573@2007/12/10:04:46:21.858 (F) [63]"ERROR: InstalledResository property for ITarget not initialized"
    [gle=0x80004005]
    2007-12-09 20:46:33, Error                 CSI    00000596@2007/12/10:04:46:33.308 (F) [63]"ERROR: InstalledResository property for ITarget not initialized"
    [gle=0x80004005]

     

    Monday, December 10, 2007 7:34 PM

Answers

  •  

    Hi Jay,

     

    Thank you for the post.

     

    As you are not using Windows Vista Anytime Upgrade and using a Windows Vista Business disk to install, I am afraid you cannot upgrade directly from Windows Vista Basic to Windows Vista Business. You may need to format the drive (remove Windows Vista Basic) and then install Windows Vista Business. However, as your computer is an OEM one, you may need to contact your OEM – Dell for detailed information before the installation. Thank you for your understanding.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Monday, December 17, 2007 8:10 AM
    Moderator

All replies

  •  

    Hi Jay,

     

    Thank you for the post.

     

    Before going any further, please help confirm the following two points:

     

    1.   Are you using Windows Anytime Upgrade to upgrade from Windows Vista Basic to Windows Vista Business?

    2.   What’s the exact wording of the error message received during the installation?

     

    Based on the current situation, I suggest checking the system requirements of Windows Vista Business first:

     

    http://www.microsoft.com/windows/products/windowsvista/editions/systemrequirements.mspx

     

    Then please try the following suggestions before the installation:

     

    Suggestion 1: Clean Boot before Upgrading

    =================================

    1. Click Start, type MSCONFIG in the Search Bar and Press Enter to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the Services tab, check the "Hide All Microsoft Services" box and click Disable All (if it is not gray).

    3. Click the Startup tab, click Disable All and click OK.

    4. Restart the computer.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled during the troubleshooting, we can re-enable them later. If there appears System Configuration Utility , check the box of "Don't show this message" and then click OK.

     

    Suggestion 2: Device Clean Boot before Upgrading

    =================================

    Please unplug all unnecessary devices to test your computer's performance. In this situation, your system will only run the basic hardware devices and it will be more stable.

     

    Can we install Windows Vista Business now?

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Thursday, December 13, 2007 2:40 AM
    Moderator
  • Thanks for replying Tim.

     

    1. I am NOT using the anytime upgrade.

    2. I am installing Vista Business from DVD

     

    I will try unplugging devices and disabling services/start up items.

     

    Friday, December 14, 2007 2:40 PM
  •  

    Hi Jay,

     

    Thank you for the post.

     

    As you are not using Windows Vista Anytime Upgrade and using a Windows Vista Business disk to install, I am afraid you cannot upgrade directly from Windows Vista Basic to Windows Vista Business. You may need to format the drive (remove Windows Vista Basic) and then install Windows Vista Business. However, as your computer is an OEM one, you may need to contact your OEM – Dell for detailed information before the installation. Thank you for your understanding.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Monday, December 17, 2007 8:10 AM
    Moderator