locked
Can't see first 5 characters in received emails RRS feed

  • Question

  • When I receive an email the first few characters are cut off. I have changed to plain text then back to HTML, I tried zooming out all with no resolve. I can see the message just fine in OWA this is just happening on the desktop client of Outlook 2016. Please help!


    Anthony Walker

    Wednesday, December 13, 2017 8:27 PM

All replies

  • have you attempted to repair and/or re-install the office product on the machine?
    Wednesday, December 13, 2017 8:47 PM
  • Hi Anthony,

    Does this issue happen to all messages or just a single one? Does it show correctly when you change to plain text format?

    Please try ticking or unticking Disable hardware graphics acceleration via File > Options > Advanced and see if there will be any difference:

    Any updates, please feel free to tell me.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    • Proposed as answer by Perry-Pan Wednesday, December 20, 2017 1:24 AM
    Thursday, December 14, 2017 8:45 AM
  • Hi Anthony,

    Just to check if my reply helps.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, December 18, 2017 1:06 AM