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Clients seem unaware that application is no longer managed

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Hi Folks,
Years ago, I added the managed application for Adobe Acrobat Reader. Subsequently the warehouse with all the software failed and I never reconstructed it. Today I tried to install Acrobat Reader and the installation failed, because the Reader is a managed application. I opened Group Policy on Windows Server 2008r2 and I deleted the policy -- not the link, I deleted the policy object, which subsequently deleted the link. On the server I executed "gpupdate /force" and on the Windows 7 client, I did the same, and I rebooted the client. The client is unaware that the policy object has been deleted and that the policy has been rescinded, because when I run a local install, it is aborted with a message: Windows Installer does not permit patching of managed advertised products. At least one feature of the product must be installed before applying the patch."
So, this raises some questions: Why does the client believe that the Adobe Acrobat Reader is a "managed, advertised product"?
Thanks for the help,
Chris.
Question
Answers
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Hi Chris,
>>Windows Installer does not permit patching of managed advertised products. At least one feature of the product must be installed before applying the patch."
Before going further, does the software get uninstalled? According to me, this can be caused by the fact that some registry entries of the software linger on the clients after uninstalling.
Here, we can refer to the following thread to tackle the issue.
Windows Installer does not permit updating of managed advertised products. At least one feature of the product must be installed before applying the update.
If the above suggestion doesn't help, for this involves third party product, in order to get better help, we may also contact vendor support to ask for advice.
Adobe Community
https://forums.adobe.com/welcome
In addition, I searched around and found that the following thread may be helpful.
Windows installer stops installation
https://forums.adobe.com/thread/1145040?tstart=0
Please Note: Since the website above is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best regards,
Frank Shen
- Proposed as answer by Frank Shen5Moderator Tuesday, February 03, 2015 1:40 PM
- Edited by Frank Shen5Moderator Tuesday, February 03, 2015 1:41 PM
- Marked as answer by Frank Shen5Moderator Thursday, February 05, 2015 1:22 AM
All replies
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Hi Chris,
>>Windows Installer does not permit patching of managed advertised products. At least one feature of the product must be installed before applying the patch."
Before going further, does the software get uninstalled? According to me, this can be caused by the fact that some registry entries of the software linger on the clients after uninstalling.
Here, we can refer to the following thread to tackle the issue.
Windows Installer does not permit updating of managed advertised products. At least one feature of the product must be installed before applying the update.
If the above suggestion doesn't help, for this involves third party product, in order to get better help, we may also contact vendor support to ask for advice.
Adobe Community
https://forums.adobe.com/welcome
In addition, I searched around and found that the following thread may be helpful.
Windows installer stops installation
https://forums.adobe.com/thread/1145040?tstart=0
Please Note: Since the website above is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best regards,
Frank Shen
- Proposed as answer by Frank Shen5Moderator Tuesday, February 03, 2015 1:40 PM
- Edited by Frank Shen5Moderator Tuesday, February 03, 2015 1:41 PM
- Marked as answer by Frank Shen5Moderator Thursday, February 05, 2015 1:22 AM
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