locked
blue screen and antiviros kaspersky 2010 RRS feed

  • Question

  •  when i start run antiviros kaspersky 2010 full scan,its appear plue screen ,,,,,and this massage:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.256.1
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 3b
      BCP1: 00000000C0000005
      BCP2: FFFFF8000386D920
      BCP3: FFFFF880080A6F30
      BCP4: 0000000000000000
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\100510-55645-01.dmp
      C:\Users\nihad\AppData\Local\Temp\WER-142600-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt
    ---------------------------

    Sunday, October 10, 2010 11:22 AM

Answers

  • Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


    So update your graphics card driver. Please also copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps with the debugger and to to see the cause of the crash.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, October 12, 2010 11:38 AM
    • Marked as answer by Arthur Xie Friday, October 22, 2010 6:49 AM
    Sunday, October 10, 2010 1:28 PM
  • Hi,

    The issue is caused by Kaspersky. You need to contact Kaspersky support to change configurations to resolve the issue.

    Contact Information - Kaspersky

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, October 22, 2010 6:49 AM
    Tuesday, October 12, 2010 7:53 AM

All replies

  • Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


    So update your graphics card driver. Please also copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps with the debugger and to to see the cause of the crash.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, October 12, 2010 11:38 AM
    • Marked as answer by Arthur Xie Friday, October 22, 2010 6:49 AM
    Sunday, October 10, 2010 1:28 PM
  • Hi,

    The issue is caused by Kaspersky. You need to contact Kaspersky support to change configurations to resolve the issue.

    Contact Information - Kaspersky

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, October 22, 2010 6:49 AM
    Tuesday, October 12, 2010 7:53 AM