Saving Documents long term on Win 7 Enterprise computer. RRS feed

  • Question

  • Hi, 

    I have noted that in Win 7 Enterprise using Word 2013 documents can and should be saved to the c: drive in my document folder. But I have also noted that when the computers have been turned off for a week or more and than restarted that those same saved documents are no longer in the my Document folder in Word 2013 and that Word appears to have gone back to the new install format with no saved documents listed. Is there a setting or tweak that can be used to make this program stop. Be advised that I am in a classroom setting with 30 computers that all have the same program.

    Tuesday, December 2, 2014 7:24 PM


  • Hello Manatee58,

    If my understanding is right, the Word 2013 files saved in Document folder disappear after computers turned off for weeks and then restart.

    Please explain a bit about the following questions for better analyzation:
    1. Are these computers domain-based?
    2. If we have .pdf in Document folder, will they disappear?

    Please take the following steps for troubleshooting:
    1. Check if the pdf file will disappear in the document folder.
    2. Check if the Word file will disappear after a reboot.
    3. Contact the administrator and check if there are third-party software to delete these files

    Best regards,
    Fangzhou CHEN

    Fangzhou CHEN
    TechNet Community Support

    • Proposed as answer by Michael_LS Monday, December 15, 2014 11:03 AM
    • Marked as answer by Michael_LS Wednesday, December 17, 2014 9:18 AM
    Thursday, December 4, 2014 10:05 AM