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Microsoft Word Crashing RRS feed

  • Question

  • We have a company where a number of users are experiencing frequent Word crashing, this happens mostly when they are in the process of using Word rather than when they just open word. Event logs show:

    Faulting application name: WINWORD.EXE, version: 16.0.6965.2105, time stamp: 0x58163e1d
    Faulting module name: ucrtbase.dll, version: 10.0.14393.0, time stamp: 0x57898db2

    This is under Event ID 1000.

    Any ideas?

    Monday, December 12, 2016 2:48 PM

All replies

  • Hi,

    Does this issue happen to random documents? Is there any trigger for this issue to happen?

    It seems that you are not having the latest version of Word 2016 installed. Please first try installing all available updates for your Word 2016 and then check if this issue continues.

    In addition, are you using Windows 10? There used to have a similar issue after installing Windows 10 Anniversary Update. Please also make sure you have installed all available updates for your Windows OS and then see if this issue persists.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, December 13, 2016 8:40 AM
    Moderator
  • Yes this happens to random docs, no apparent trigger as it happens to different people at different times. 

    The latest version of Office is installed as are Windows updates.

    One user is Windows 10, the others are Windows 7.

    Tuesday, December 13, 2016 11:01 AM
  • Thank you for the update.

    Please try running the Office Configuration Analyzer Tool and see if there are some errors listed in the report. Fix these issues and then see if the issue continues. For your convenience:

    https://support.microsoft.com/en-gb/kb/2812744

    In addition, do you have any printer installed? If so, please also try changing the default printer and then see if this issue continues. If the problem is resolved after you change the default printer, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

    Hope this helps.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Friday, December 16, 2016 3:14 AM
    Moderator