locked
Win7 crashes, trying to figure out why. RRS feed

  • Question

  • For a while now I've been getting PC crashes at random moments, mostly during playing games, but not always. I've unchecked the system reboot as it would restart itself after the black screen popped. Checked my memory with memtest running for 8 full cycles (nothing), changed my PSU yesterday, only to get a crash ~4h into system running. I've deep scanned my PC with malwarebytes and ESET Endpoint, voltages and temperatures are fine. 

    What else can I do to solve the problem? 

    Thursday, August 2, 2018 10:11 AM

All replies

  • Hi Arafaryon.

    Check the "System" log into the Windows Event Viewer to see if there's any record related to those crashes that could provide you with more detailed information about what happened when the system stopped working.
    If you've seen a blue screen when the system crashed, find the .DMP file created by Windows at that moment, upload it to your OneDrive, make it publicly available and post the URL here, so we can analyze it and try to suggest you a solution.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Thursday, August 2, 2018 12:43 PM
  • 1) To evaluate the computer environment please post logs for troubleshooting.

    2) Using administrative command prompt copy and paste this whole command.

    3) Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    4) The command will automatically collect the computer files and place them on the desktop.

    5) Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    6) This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    7) Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    8)There is 1 file for you to find manually:  dxdiag

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    .

    .

    .

    Please remember to mark the replies as answers if they help.

    .

    .

    .



    Thursday, August 2, 2018 1:55 PM
  • Hi,

    Let's narrow down the issue.

    Generic Freeze: Your PC becomes unresponsive for a period of time, and then becomes usable again without taking any action. You don't need to restart your PC for it to be usable again. This behavior seems to affect all apps.
    Single-app Freeze: Your PC exhibits the same behavior as a Generic Freeze, except that it only occurs when running a specific app, such as when playing a game or browsing websites.

    If it's Generic Freeze, it's usually indicative of some type of performance problem due to dad hardware or problem with the way Windows is configured, including low memory or disk space.

    If it's single-app freeze, the cause is probably not with the underlying operating system, but rather there is likely a conflict with the app that is freezing.

    For more information, refer to the following article:

    Troubleshoot Windows 8.1, Windows 8 or Windows 7 hangs or freezes

    https://support.microsoft.com/en-sg/help/2681286/troubleshoot-windows-8-1-windows-8-or-windows-7-hangs-or-freezes


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, August 3, 2018 8:47 AM
  • Hey, sorry it took a while, but I was on vacation. There is no blue screen, the screen goes black and then it's nothing. When I had the option for auto-restart checked it would restart itself, now it waits for me to do this. The only thing other than system info around the time it restarts is a warning Kernel-PnP 219 that loading a driver \Driver\huawei_enumerator for Root\USB\0000 didn't succeed. I've noticed the crash very often happens when I use Chrome.
    Monday, August 13, 2018 10:27 PM
  • See if you can boo the computer into safe mode:

    https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

    Tuesday, August 14, 2018 3:26 AM
  • Those are the 2 DMP files that were created during crashes (at least it registered those 2)

    https://1drv.ms/f/s!AsFhJ4H0y_7xgRU7WUv0H8fjtoDJ

    Wednesday, August 15, 2018 1:35 AM
  • Please run the administrative command prompt command so that logs can be collected for troubleshooting:

    1) To evaluate the computer environment please post logs for troubleshooting.

    2) Using administrative command prompt copy and paste this whole command.

    3) Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    4) The command will automatically collect the computer files and place them on the desktop.

    5) Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    6) This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    7) Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    8)There is 1 file for you to find manually:  dxdiag

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    9) Please make sure that there is no overclocking during the troubleshooting process.

    The speed difference between turbo and overclock was not yet checked and this may be turbo.  But if there is any overclocking please return to stock.

    "Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 4125

    .

    .

    .

    Please remember to mark the replies as answers if they help.

    .

    .

    .

    Wednesday, August 15, 2018 1:43 AM
  • Here is the link to the info you've asked https://1drv.ms/u/s!AsFhJ4H0y_7xgRecrl5S9ro3k5rk
    • Edited by Arafaryon Wednesday, August 15, 2018 3:37 AM
    Wednesday, August 15, 2018 3:17 AM
  • For all steps please post images or commands and results into the thread.

    In case there are problems posting images please use 7zip and one drive or drop box share links.

    1) The msinfo32 was not able to be opened.

    2) In the right lower corner type:  msinfo32 > allow 5 minutes for it to fully load > save as NFO > post a zip into the thread.  Also save as txt and post a zip into the thread.  The NFO is more useable.  The txt is done as a backup in case the nfo fails.

    3) The logs displayed multiple BSOD with bugchecks:

    116

    117

    There were two mini dumps collected with bugchecks 116.  There was one misbehaving hardware drive identified in the debugging.

    4) There logs displayed drive file system corruption.

    5) Please perform the following steps:

    6) Open administrative command prompt and type or copy and paste:

    7) sfc /scannow

    8) When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    9) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    10) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    11) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    12) Run HD Tune:  (free edition) (on all drives)

    https://www.hdtune.com/

    Post images in the thread for results on these tabs:

    a) Health (SMART)

    b) Benchmark

    c) Full error scan

    13) Open administrative command prompt and type or copy and paste:

    chkdsk /x /r /v

    Use the syntax chkdsk /x /r /v C: or chkdsk /x /r /v D: changing the drive letter to the applicable drive

    This may take many hours so plan to run overnight.


    C:\WINDOWS\system32>chkdsk /x /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process.  Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type:  Y

    reboot

    14) Use the txt and images in this thread to find the chkdsk reports in the event viewer > copy and paste > notepad > post one drive or drop box share links into the thread

    https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

    15) uninstall the Nvidia GPU driver using DDU (display driver uninstaller) (post the msinfo32 NFO and txt files before performing this step)
    16) re-install the Nvidia GPU driver from the Nvidia website
    17) make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html
    http://www.nvidia.com/Download/index.aspx
    http://www.majorgeeks.com/files/details/display_driver_uninstaller.html

    18) Upgrade the BIOS:  46.08 > 47.01

    https://www.asus.com/us/Motherboards/P9X79/HelpDesk_Download/

    19) For any BSOD after the above changes > run the administrative command prompt command and post a new zip into the newest post.

    .

    .

    .

    Event[38713]:
      Log Name: System
      Source: Ntfs
      Date: 2018-07-13T22:45:40.069
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: COSMOS
      Description:
    The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume .
    .
    .
    Event[44527]:
      Log Name: System
      Source: Disk
      Date: 2018-07-26T00:25:41.437
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: COSMOS
      Description:
    The driver detected a controller error on \Device\Harddisk2\DR2.
    .
    .
    Event[54067]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2018-08-15T05:26:23.086
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: ZARZ¥DZANIE NT\SYSTEM
      Computer: COSMOS
      Description:
    The driver \Driver\huawei_enumerator failed to load for the device Root\USB\0000.
    .
    .
    OS Name:                   Microsoft Windows 7 Ultimate
    OS Version:                6.1.7601 Service Pack 1 Build 7601
    System Type:               x64-based PC
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product                       P9X79
      Version                       Rev 1.xx
                   BIOS: BIOS Date: 12/24/13 15:29:13 Ver: 46.08
     Drive: C:
     Free Space: 58.8 GB
    Total Space: 244.0 GB
    File System: NTFS
          Model: PLEXTOR PX-256M5S SCSI Disk Device
          Drive: D:
     Free Space: 1045.3 GB
    Total Space: 2097.1 GB
    File System: NTFS
          Model: WDC WD30EFRX-68EUZN0 SCSI Disk Device
    nvlddmkm.sys Mon Jul 30 10:30:57 2018 (5B5F4B51)
    nvlddmkm   7ÿ168ÿ000  0      30-07-2018 19:30:57    C:\Windows\system32\DRIVERS\nvlddmkm.sys

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .




    Wednesday, August 15, 2018 7:58 AM
  • MSI32: https://1drv.ms/f/s!AsFhJ4H0y_7xgRtMkC5xEu25h-z1

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>

    Wednesday, August 15, 2018 12:49 PM
  • The other screens that you've asked: https://1drv.ms/u/s!AsFhJ4H0y_7xgRyA8AqiOQy88p3t

    Gonna perform the check disk overnight.

    Wednesday, August 15, 2018 12:54 PM
  • 1) These were displayed as problem devices:

    a) HP Mobile Broadband USB Bus Enumerated Device 

    ROOT\USB\0000 

    This device is working properly.

    b) Not Available 

    USB\ASMEDIAROOT_HUB\5&2DB87C43&1&0 

    The drivers for this device are not installed.

    2) The misbehaving driver version:

    Driver c:\windows\system32\drivers\nvlddmkm.sys (24.21.13.9882, 16,22 MB (17 012 184 bytes), 01-08-2018 20:28)

    3) Open device manager > click view > show hidden devices > expand all rows > look for any row displaying an icon that is a yellow triangle with black exclamation mark or an unknown device > post an image into the thread

    .

    .

    4) For Ccleaner uncheck:

    a) Memory Dumps

    b) Windows Log Files

    .

    .

    5) For startup and recovery system failure:

    a) change write debugging information from small memory dump to automatic memory dump

    b) reboot

    .

    .

    6) For Virtual Memory:

    a) check the box to Automatically Manage paging file size for all drives

    b) move the dot from no paging file to system managed size

    c) The paging file should now be on the windows drive

    d) reboot

    .

    .

    7) Run each HD Tune and chkdsk /x /r /v on both drives:

    Model PLEXTOR PX-256M5S SCSI Disk Device

    Model WDC WD30EFRX-68EUZN0 SCSI Disk Device


    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .






    Wednesday, August 15, 2018 1:46 PM
  • Those are the 2 DMP files that were created during crashes (at least it registered those 2)

    https://1drv.ms/f/s!AsFhJ4H0y_7xgRU7WUv0H8fjtoDJ

    Both the .DMP files recorded a 0x00000116 (VIDEO_TDR_ ERROR) bug check, which indicates that an attempt to reset the display driver and recover from a timeout failed; the faulting module was nvlddmkm.sys, the NVIDIA Windows Kernel Mode Driver.
    Try updating the driver to a newer version, if available.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Thursday, August 16, 2018 11:06 AM
  • Device Manager and HDT for 2nd disc are here: https://1drv.ms/f/s!AsFhJ4H0y_7xgSBjLQI5AjKimWWq

    Regarding my graphics card, I've even tried deleting all files using safe mode and doing clean install before (didn't help, maybe done incorrectly?), both cards are running with up to date drivers.

    Friday, August 17, 2018 10:43 AM
  • There were HD Tune images for WD 30EFRX but no images yet for PX-256

    The chkdsk results were not yet posted

    Use these links for the yellow triangles in device manager:

    https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

    https://www.pcworld.com/article/2089404/how-to-easily-find-drivers-for-unknown-devices-in-windows.html

    For any crash post new administrative command prompt commands for troubleshooting and a memory.dmp


    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .

    Friday, August 17, 2018 1:24 PM
  • Here was the 1st disk HDT https://1drv.ms/u/s!AsFhJ4H0y_7xgRyA8AqiOQy88p3t

    I have work that has to be done and HDT for the 3TB disk took a while, so had to postpone the chkdsk :S

    I've had 1 more crash, but since I've changed the memory dmp file as you've told me, the only memory.dmp file I can see now is 1.04GB. Shall I put the entire file on one drive? (I'm a newb in terms of fixing PC, sorry for asking obvious questions).
    • Edited by Arafaryon Friday, August 17, 2018 6:45 PM
    Friday, August 17, 2018 6:40 PM
  • The computer settings were set to not form the files needed and or to delete them.

    So the troubleshooting files that were needed were unavailable.

    Making the changes below will increase the likelihood that the files will be created and /or not cleaned or deleted.

    1) For Virtual Memory:

    a) check the box to Automatically manage paging file size for all drives

    b) move the dot from no paging file to system managed size

    c) reboot

    .

    ,

    2) For startup and recovery system failure:

    a) change write debugging information from small memory dump to automatic memory dump

    b) reboot

    .

    .

    3) For the drive health scan (SMART) image the drive is cut off

    Please post an image of the results with the drive information (WD or PX)

    .

    .

    4) For Ccleaner uncheck:

    a) Memory Dumps

    b) Windows Log Files

    .

    .

    5) Make sure that the free space on the Windows drive is always > 20%

    Performance is compromised as free space is diminished.

    Windows may automatically not create files or may automatically delete them at certain levels of free space.

    .

    .

    6) The last dump file collected was on 8/14/2018 and the misbehaving drivers were Nvidia GPU drivers:  nvlddmkm.sys

    For any crashes > run the administrative command prompt command to post a zip into the newest post.  And open file explorer > this pc > c: > search for c:\windows\memory.dmp > zip > post a one drive or drop box share link into the thread.

    For memory dumps the size can be up to 2 GB before the zip.

    It is important to make the changes above so that the files for troubleshooting will be available and not be deleted.

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .

    Friday, August 17, 2018 9:57 PM
  • "2) For startup and recovery system failure:

    a) change write debugging information from small memory dump to automatic memory dump

    b) reboot"

    I only have kernel memory dump option instead of automatic memory dump, is that the same?


    Edit: newest Memory.DMP: https://1drv.ms/u/s!AsFhJ4H0y_7xgSFa8TzwDlFLUIMv
    • Edited by Arafaryon Saturday, August 18, 2018 9:57 AM
    Saturday, August 18, 2018 9:52 AM
  • Use kernel memory dump then reboot.

    https://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

    Please run this administrative command prompt command and post a zip into the newest post:

    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&dxdiag /t %temp%\dxdiag.txt&copy %temp%\dxdiag.txt "%USERPROFILE%\Desktop\CollectedFiles\dxdiag.txt"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .

    Saturday, August 18, 2018 10:11 AM
  • Newest administrative command: https://1drv.ms/u/s!AsFhJ4H0y_7xgSLr2S6ZCmX_2TE7  
    Saturday, August 18, 2018 8:05 PM
  • 1) There were no new dump files collected.

    2) The logs indicated the last BSOD was today 8/18/2018 with bugcheck 116.

    3) Repost images of:

    a) disk cleanup settings

    b) ccleaner settings

    4) Use search and look for:

    a) c:\windows\memory.dmp

    b) C:\windows\minidump

    5) If the memory dump is < 2 GB then zip and post a one drive or drop box share link into the thread

    6) Update the progress with the prior steps......what was done and what was not yet done?

    .

    .

    .

    The logs are partially in a foreign language and cannot be scanned or read.

    Some listings are in English:


    Event[53754]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2018-08-18T03:19:45.000
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: COSMOS
      Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xfffffa80117644e0, 0xfffff8800f3f6514, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081818-18985-01.



    Saturday, August 18, 2018 10:01 PM
  • Here's the disk cleanup, Ccleaner and latest memory.dmp

    https://1drv.ms/u/s!AsFhJ4H0y_7xgSMCJIfTmcKI8VQh

    Apart from that, I've downloaded and installed the 2 missing drivers shown in device manager:

    USB\ASMEDIAROOT_Hub&VID1B21&PID1042&VER01165101

    and

    HP Mobile Broadband USB Bus Enumerated Device

    I'm thinking about detaching the lead GPU and running on 2nd one for a while to see if GPU number 1 might be causing problems.

    Edit: I've done the chkdsk for C:, but the log file is in Polish, despite me switching the system language to English. Is there any way to change that?

    I've also used driver display uninstaller in safe mode to get rid of all the GPU drivers and clean installed new drivers with PhysX included.


    • Edited by Arafaryon Sunday, August 19, 2018 3:18 PM
    Sunday, August 19, 2018 1:48 PM
  • 1) Whenever there is a BSOD please post new files into the newest post for:

    a) the administrative command prompt command > zipped files

    b) memory.dmp > zipped


    2) See earlier post (8/15/2018) to update the BIOS.

      Vendor                        American Megatrends Inc.
      BIOS Version                  4608
      BIOS Release Date             12/24/2013


    {18) Upgrade the BIOS:  46.08 > 47.01

    https://www.asus.com/us/Motherboards/P9X79/HelpDesk_Download/

    19) For any BSOD after the above changes > run the administrative command prompt command and post a new zip into the newest post.}

    3) Run through each post and indicate what was and was not yet performed.

    .

    .

    4) Label each video card and label the connection so that you can remember where each card was connected.

    5) For the chkdsk report in a foreign language > post a one drive or drop box share link into the thread

    6) For the HD Tune results >one image had the drive cut off > please repost the image with the drive in view so that the results can be matched to the drive

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .







    Sunday, August 19, 2018 5:03 PM
  • Here's the disk cleanup, Ccleaner and latest memory.dmp

    https://1drv.ms/u/s!AsFhJ4H0y_7xgSMCJIfTmcKI8VQh

    Apart from that, I've downloaded and installed the 2 missing drivers shown in device manager:

    USB\ASMEDIAROOT_Hub&VID1B21&PID1042&VER01165101

    and

    HP Mobile Broadband USB Bus Enumerated Device

    I'm thinking about detaching the lead GPU and running on 2nd one for a while to see if GPU number 1 might be causing problems.

    Edit: I've done the chkdsk for C:, but the log file is in Polish, despite me switching the system language to English. Is there any way to change that?

    I've also used driver display uninstaller in safe mode to get rid of all the GPU drivers and clean installed new drivers with PhysX included.


    The dump file recorded a 0x00000116 (VIDEO_TDR_FAILURE) bug check, which indicates that an attempt to reset the display driver and recover from timeout failed; the faulting module was nvlddmkm.sys, the NVIDIA Windows Kernel Mode Driver.
    You've already experienced the same bug check, as per your previous post in this thread: did you install again the same video drivers or a different version?

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Wednesday, August 22, 2018 5:25 PM
  • The dump file recorded a 0x00000116 (VIDEO_TDR_FAILURE) bug check, which indicates that an attempt to reset the display driver and recover from timeout failed; the faulting module was nvlddmkm.sys, the NVIDIA Windows Kernel Mode Driver.

    You've already experienced the same bug check, as per your previous post in this thread: did you install again the same video drivers or a different version?

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    I've installed the newest ones, so those could've been the same, yeah. This time though without HD sound and GF experience, using DDU.

    There have been 5 days of peace after having installed those with DDU, but today I got 3 crashes. Here's the folder with collected files: https://1drv.ms/u/s!AsFhJ4H0y_7xgSQ-SOI-XilGNo2W

    I've updated the BIOS to 4701, the only one higher was 4801, but it's marked as beta version, so I didn't touch that one. 

    Friday, August 24, 2018 7:51 PM
  • 1) In the zip posted there was a memory dump dated 

    Sat Aug 18 16:25:13.502 2018 (UTC - 5:00)

    2) There were no new dump files.

    3) List all of the antivirus/firewall software installed on the computer since the last windows upgrade.

    (always on and manual)

    4) Open a support ticket wit Tages software and request a software tool to completely uninstall their software.

    5) Open device manager > click view > click show hidden devices > expand all rows > look for any row with a yellow triangle and black exclamation mark or unknown device

    6) These were displayed as problem devices:

    a) Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26 PCI\VEN_8086&DEV_1D26&SUBSYS_84EF1043&REV_06\3&11583659&0&E8

    b) ASMedia USB3.0 eXtensible Host Controller PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&18D41C3A&0&00E1

    c) Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D PCI\VEN_8086&DEV_1D2D&SUBSYS_84EF1043&REV_06\3&11583659&0&D0

    d) ASMedia USB3.0 eXtensible Host Controller PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&65AA486&0&00E3

    e) HUAWEI Mobile Connect - Bus Enumerate Device ROOT\USB\0000

    Event[53753]:
      Log Name: System
      Source: Service Control Manager
      Date: 2018-08-24T20:06:00.234
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: COSMOS
      Description:
    The atksgt service failed to start due to the following error:
    Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

    .

    .

    Event[49690]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2018-08-19T13:04:15.097
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: ZARZ¥DZANIE NT\SYSTEM
      Computer: COSMOS
      Description:
    The driver \Driver\huawei_enumerator failed to load for the device Root\USB\0000.

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .

    Friday, August 24, 2018 9:50 PM
  • The dump file recorded a 0x00000116 (VIDEO_TDR_FAILURE) bug check, which indicates that an attempt to reset the display driver and recover from timeout failed; the faulting module was nvlddmkm.sys, the NVIDIA Windows Kernel Mode Driver.

    You've already experienced the same bug check, as per your previous post in this thread: did you install again the same video drivers or a different version?

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    I've installed the newest ones, so those could've been the same, yeah. This time though without HD sound and GF experience, using DDU.

    There have been 5 days of peace after having installed those with DDU, but today I got 3 crashes. Here's the folder with collected files: https://1drv.ms/u/s!AsFhJ4H0y_7xgSQ-SOI-XilGNo2W

    I've updated the BIOS to 4701, the only one higher was 4801, but it's marked as beta version, so I didn't touch that one. 

    The ZIP file contains only a MEMORY.DMP file which recorded a 0x00000116 (VIDEO_TDR_FAILURE bug check, which indicates that an attempt to reset the display driver and recover from timeout failed.
    This kind of problem can be usually fixed by updating the video drivers or reverting them back to a previous, well functioning version if the problem happened for the first time after upgrading them.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Saturday, August 25, 2018 9:22 PM
  • So this time the crash was coming, screen got frozen, graphic card slowed down, all went black, usually I have to reset here, but all went back to life, with this appearing: https://imgur.com/a/XpLaFB2, so you might be right about that.

    Edit: I've installed the newest Nvidia drivers - 399.07, gonna see if problem persists. Also, thank you all who are here to help me, I really appreciate it. <3

    • Edited by Arafaryon Tuesday, August 28, 2018 4:53 PM
    Saturday, August 25, 2018 11:49 PM
  • Seems updating the drivers to the newest version didn't help. I've also detached one of my cards (the one to which the monitor was attached) and running on the other one now. Got a crash as well.

    Collected files here - https://1drv.ms/u/s!AsFhJ4H0y_7xgSXRVkFWh_qT_Nl5


    • Edited by Arafaryon Friday, August 31, 2018 11:46 PM
    Friday, August 31, 2018 10:50 PM
  • When troubleshooting there should be no over clocking.

    The logs displayed over clocking.

    Please return everything to stock.

    Reset the BIOS:

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    https://www.howtogeek.com/131623/how-to-clear-your-computers-cmos-to-reset-bios-settings/
    3 Ways to Reset Your BIOS - wikiHow:
    http://www.wikihow.com/Reset-Your-BIOS

    MaxSpeed:     3400
    CurrentSpeed: 4125

    https://ark.intel.com/products/77780/Intel-Core-i7-4930K-Processor-12M-Cache-up-to-3_90-GHz

    .

    .

    .

    Please remember to vote and to mark the replies as answers if they help.

    .

    .

    .

    Saturday, September 1, 2018 9:29 AM
  • I've never overclocked anything and the graphic cards I have are Zotac 780Ti amp edition, overclocked by them. Anything that I do is using the "max performance" option in the BIOS settings where it offers me that, eco option and balanced. Just saying to clarify.
    Saturday, September 1, 2018 6:56 PM
  • Please use a camera or smart phone camera to take pictures of the BIOS settings and post images into the thread.  (eco option, balanced, and max performance)

    Also in the BIOS take pictures and post images for:

    the BIOS 3.3, 5 and 12 voltage values

    the CPU voltage and frequency

    Then reset the BIOS with the information in the links in the prior post.

    After the reset post the same images so that there is a before and after for:  eco option, balanced, max performance and for voltages and frequencies.

    Monday, September 3, 2018 7:47 AM
  • Here are the pictures pre and after reset: https://1drv.ms/u/s!AsFhJ4H0y_7xgSbDdcfxaxXlp4z3

    Tuesday, September 4, 2018 8:15 PM
  • Over clocking is a common cause of system crashes.

    When troubleshooting computer crashes the computer's are returned to stock by resetting the BIOS.

    There were 4 images prior to bios reset and 5 images after reset.

    These setting choices were not seen:

    eco option

    balanced

    max performance

    Where are these setting choices?

    A BIOS reset should change the over clock to stock.

    The images displayed 4258 MHz > 4257 MHZ

    So it is unclear what is happening.

    Maybe another viewer of the thread is familiar with Asus bios.

    If possible please post images of eco-option, balanced, max performance


    Tuesday, September 4, 2018 11:43 PM
  • The 5th image in "post reset" is what changed when I pressed "save and exit" - it's the list of things BIOS informed me that were about to change, that's why I included it in "post reset". 
    Wednesday, September 5, 2018 3:28 AM