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IE Stopped Working Message RRS feed

  • Question

  • Yesterday I was working fine then I shut down and restarted my laptop and now getting the message of:

    Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18538, time stamp: 0x582749db

    Faulting module name: KERNELBASE.dll, version: 6.1.7601.23572, time stamp: 0x57fd0379

    Exception code: 0xc0000005

    Fault offset: 0x0002ece7

    Faulting process id: 0x3b40

    Faulting application start time: 0x01d27674fc1976a4

    Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

    Report Id: 3a793495-e268-11e6-88a4-bc773754b31a

    When I came to this site through the Event Viewer all worked well. How can I restore IE 11 back to it's state

    Tuesday, January 24, 2017 7:13 PM

All replies

  • Hi Mike,

    we need to see the full Crash Report from Event Viewer to determine which IE addon is causing the problem.

    You could try running IE in noAddons mode to test if indeed that a third-party addon is the cause.

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Tuesday, January 24, 2017 10:54 PM
  • Hi,

    We can just Reset IE and clear the temp files for IE catch to restore your IE as default settings:

    Please open Internet Option:


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    Wednesday, January 25, 2017 5:40 AM
    Moderator
  • I just post to check the current status of your issue, please let me know what you have checked with our suggestions and whether your question has been answered. 

    Please remember to mark the replies as answers if they help.
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    Monday, February 6, 2017 9:48 AM
    Moderator