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Problem with Quicken (2008 AND 2010) RRS feed

  • Question

  • Has anyone else had this problem:

    After installing Windows 7 (64-bit) I first installed Quicken 2008 (that I have been using with XP).  Install went OK, but when I tried to get it to read my Quicken data file, the Open File dialog never appeared.  Instead Quicken hung for a while ("Not Responding" in Window title) and then crashed.

    I went out and purchased Quicken 2010, thinking it was a compatibility issue, with the same result - installed file, would not show File Open dialog.

    The results were the same whether I selected "File Open"  or told the startup wizard that I wanted to open an existing file.

    So I have never been able to open a Quicken data file with Windows 7.

    Quicken tech support has not, so far, been helpful.

    Could it be a missing component?  Also I note in the Crash.xml file that Quicken produces (and that I sent to Intuit) it seems to be running DLLs in SysWOW64.  Should a 32-bit program be doing that?

    Thanks in advance for any help.

    Michael Bate
    Sunday, October 25, 2009 5:13 AM

Answers

  • I did not post my results previously because I still am not sure why it suddenly started working.

    But I note that Quicken now specifies that it is run in compatibility mode with Windows XP SP3 and with Administrative privilege.

    Did you try this?

    My revision of Quicken is currently Quicken Premier R3.. I'm pretty sure I never received QW10R3.exe.

    Good luck.



    Wednesday, December 30, 2009 10:37 PM
  • Windows 7 has the ability to monitor for application crashes and after an application has crashed a few times, Windows may apply compatibility fixes that will allow the program to work - it sounds like that's what happened for Michael.  You can read about this at http://apcmag.com/windowswarrior7.htm under App. Compat.  You could also apply these fixes manually by right clicking on the program, clicking properties, and selecting the options on the compatibility tab.
    -Matt
    Thursday, December 31, 2009 9:51 PM

All replies

  • Greetings MichaelBate,

    I found the following link which may helps you in running Quicken on Windows 7.

    http://social.answers.microsoft.com/Forums/en-US/GettingReadyforWindows7/thread/d34f83f3-544b-4ab3-ae8d-22cb85aedb8e

    Hope this helps you.


    Regards,
    Ananda.D

    Tuesday, October 27, 2009 9:16 AM
  • I have the exact same experience with Quicken 2008 and 2010.  Quicken suggests installing a patch "QW10R3.exe".  I am unable to install it either automatically or manually.

    I will follow the moderator's recommendation and post my results as MichaelBate did not.

    Happy New Year

    LDenton
    Wednesday, December 30, 2009 2:39 PM
  • Amanda

    When I attempted to follow your suggested link I got the "Error 404 Page not found" message.

    Any suggestions?

    Happy New Year

    LDenton
    Wednesday, December 30, 2009 2:48 PM
  • I did not post my results previously because I still am not sure why it suddenly started working.

    But I note that Quicken now specifies that it is run in compatibility mode with Windows XP SP3 and with Administrative privilege.

    Did you try this?

    My revision of Quicken is currently Quicken Premier R3.. I'm pretty sure I never received QW10R3.exe.

    Good luck.



    Wednesday, December 30, 2009 10:37 PM
  • Windows 7 has the ability to monitor for application crashes and after an application has crashed a few times, Windows may apply compatibility fixes that will allow the program to work - it sounds like that's what happened for Michael.  You can read about this at http://apcmag.com/windowswarrior7.htm under App. Compat.  You could also apply these fixes manually by right clicking on the program, clicking properties, and selecting the options on the compatibility tab.
    -Matt
    Thursday, December 31, 2009 9:51 PM