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Laptop automaticaly restars: The computer has rebooted from a bugcheck RRS feed

  • Question

  • Hi, I left my laptop turned on (Sony Vaio vgn-ns150fj) for a few hours and I noticed it restarted several times.
    Reading the Event Log I found a few messages like that:

    Event Type:    Information
    Event Source:    Save Dump
    Event Category:    None
    Event ID:    1001
    Date:        29/01/2009
    Time:        07:17:22 p.m.
    User:        N/A
    Computer:    xxxxx
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x00000006, 0x00000002, 0x00000000, 0xb9e4e7d4). A dump was saved in: C:\WINDOWS\Minidump\Mini012909-16.dmp.

    PC comes with Vista but I downgraded to XP Pro SP3. I think I've the last drivers installed.

    Here is the dump file: http://skeepa.com/dumps/Mini012909-17.dmp

    Thanks for your help.
     
    Friday, January 30, 2009 1:20 AM

Answers

  • Skeepa said:

    Hi, I left my laptop turned on (Sony Vaio vgn-ns150fj) for a few hours and I noticed it restarted several times.
    Reading the Event Log I found a few messages like that:

    Event Type:    Information
    Event Source:    Save Dump
    Event Category:    None
    Event ID:    1001
    Date:        29/01/2009
    Time:        07:17:22 p.m.
    User:        N/A
    Computer:    xxxxx
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x00000006, 0x00000002, 0x00000000, 0xb9e4e7d4). A dump was saved in: C:\WINDOWS\Minidump\Mini012909-16.dmp.

    PC comes with Vista but I downgraded to XP Pro SP3. I think I've the last drivers installed.

    Here is the dump file: http://skeepa.com/dumps/Mini012909-17.dmp

    Thanks for your help.
     


    Hi,

    This crash was the result of a problem with iaStor.sys, which is part of the Intel Matrix Storage Manager.  Intel may be able to help more with that.



    Rob Elmer
    Development Lead
    Windows SteadyState
    Tuesday, February 3, 2009 7:07 AM

All replies

  •  

    Hi Skeepa, To troubleshoot this kind of dump issues, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Thank you for your understanding.


    Sean Zhu - MSFT
    Monday, February 2, 2009 7:30 AM
  • Skeepa said:

    Hi, I left my laptop turned on (Sony Vaio vgn-ns150fj) for a few hours and I noticed it restarted several times.
    Reading the Event Log I found a few messages like that:

    Event Type:    Information
    Event Source:    Save Dump
    Event Category:    None
    Event ID:    1001
    Date:        29/01/2009
    Time:        07:17:22 p.m.
    User:        N/A
    Computer:    xxxxx
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x100000d1 (0x00000006, 0x00000002, 0x00000000, 0xb9e4e7d4). A dump was saved in: C:\WINDOWS\Minidump\Mini012909-16.dmp.

    PC comes with Vista but I downgraded to XP Pro SP3. I think I've the last drivers installed.

    Here is the dump file: http://skeepa.com/dumps/Mini012909-17.dmp

    Thanks for your help.
     


    Hi,

    This crash was the result of a problem with iaStor.sys, which is part of the Intel Matrix Storage Manager.  Intel may be able to help more with that.



    Rob Elmer
    Development Lead
    Windows SteadyState
    Tuesday, February 3, 2009 7:07 AM