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Urgent! Word Shakes and Jiggles RRS feed

  • Question

  • Hello,

    I have a user who is experiencing issues with word. She will open up a document (brand new no text) and her word will start to shake. Have repaired office multiple times. Uninstalled and reinstalled office. Clean uninstalled and reinstalled office. Turned off acceleration of scrolling. Changed sizing of text (saw article that stated it would help). Replaced keyboard (we believed that her wireless keyboard and mouse also microsoft was messed up as her keystroke were changed, but did not know how to reset. Tried new set of wired keyboard and mouse and did not resolve her issue. This is an ongoing issue we are trying to resolve. Please, if you have any answers as to what could fix this issue that would be greatly appreciated.

    Wednesday, February 28, 2018 8:11 PM

All replies

  • The issue may be die to a corrupt 'Normal' template, which isn't replaced by any of what you've described and is usually found in:
    C:\Users\%Username%\AppData\Roaming\Microsoft\Templates\

    Try closing Word, then renaming the Normal.dotm file before restarting Word. Word will then create a new Normal.dotm file.

    However, given that you're having keyboard/mouse issues, too, that may point to a problem with Windows itself and/or the computer.


    Cheers
    Paul Edstein
    [MS MVP - Word]

    Thursday, March 1, 2018 2:21 AM
  • How about the issue currently? Please try Paul's suggestion.

    Best Regards,
    Winnie Liang


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    Tuesday, March 13, 2018 8:43 AM