Outlook 2013 cannot start outlook RRS feed

  • Question

  • Suddenly some users cannot open Outlook 2013 anymore to connect to their mailboxes.

    Other users have no problems at all while using the same Exchange 2013 server.

    When i start outlook.exe /rpcdiag only connection CID 5 and CID 11 are made and the error message pops up that Microsoft Outlook cannot start. 

    "cannot start microsoft outlook. cannot open the outlook window. the set of folders cannot be opened"

    After multiple tries Outlook will start and when i check /rpcdiag more connections are made.

    The user has multiple shared mailboxes connected. 

    Please help.

    Tuesday, October 4, 2016 8:13 AM


All replies