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the category does not remain RRS feed

  • Question

  • Hi

    I have a user who has an email share box with several person. It has full access to this box. When she puts on a category email, Cathegory fades after three or four seconds.

    I have not redone are profil. I was wondering if there was not something to be checked prior.

    Thank you.

    Monday, August 12, 2013 7:32 PM

Answers

  • Hi try to clean categories and safe mode. Both not working.

    In OWA I dont have this problem.

    • Marked as answer by BMartel88 Thursday, June 8, 2017 8:39 PM
    Friday, August 16, 2013 4:42 PM

All replies

  • Hi, please first try the same action on OWA, does the same issue exist?

    Also, try cleaning your category in Command-Line as below to test:
    Win + R, type "outlook.exe /cleancategories", then press Enter.
    If the category colors have been set to default, please then choose a default color to reproduce the action, does the issue persist?

    We may troubleshoot in Safe Mode as well:
    Win + R, type ”outlook.exe /safe” in the blank box, then press Enter.
    If there’s no problem in Safe mode, disable the suspicious add-ins to verify again.

    Regards.

    Thursday, August 15, 2013 8:22 AM
  • Hi try to clean categories and safe mode. Both not working.

    In OWA I dont have this problem.

    • Marked as answer by BMartel88 Thursday, June 8, 2017 8:39 PM
    Friday, August 16, 2013 4:42 PM