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BSOD Crash dump RRS feed

  • Question

  • Can anyone decode this and let me know what I might do next?

    Loading Dump File [C:\Windows\Minidump\042912-11980-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\my documents\debug*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
    Machine Name:
    Kernel base = 0xfffff800`02c4d000 PsLoadedModuleList = 0xfffff800`02e91650
    Debug session time: Sun Apr 29 15:27:11.499 2012 (UTC - 7:00)
    System Uptime: 0 days 0:21:52.089
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {41790, fffffa800e772b70, ffff, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+355d4 )
    
    Followup: MachineOwner
    ---------
    
    8: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041790, The subtype of the bugcheck.
    Arg2: fffffa800e772b70
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41790
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  iexplore.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002d38510 to fffff80002cc9c80
    
    STACK_TEXT:  
    fffff880`06cca958 fffff800`02d38510 : 00000000`0000001a 00000000`00041790 fffffa80`0e772b70 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`06cca960 fffff800`02cb64bf : fffffa80`00000000 00000000`1822ffff 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x355d4
    fffff880`06ccab20 fffff800`02cc8f13 : ffffffff`ffffffff 00000000`030be6e0 00000000`030be6d8 fffffa80`00008000 : nt!NtFreeVirtualMemory+0x61f
    fffff880`06ccac20 00000000`77b114fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`030be6a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77b114fa
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt! ?? ::FNODOBFM::`string'+355d4
    fffff800`02d38510 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+355d4
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f558b55
    
    FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355d4
    
    BUCKET_ID:  X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+355d4
    
    Followup: MachineOwner
    

    Sunday, April 29, 2012 10:57 PM

Answers

  • Hi,

    Bugcheck 1A, you can refer this article:

    http://msdn.microsoft.com/en-us/library/ff557391(v=vs.85).aspx

    Furthermore, for BSOD problem, you can also contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Friday, May 4, 2012 8:25 AM
    Tuesday, May 1, 2012 2:17 AM
  • Hello,

    Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx

    This indicates that a severe memory management error occurred.

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Leo Huang Friday, May 4, 2012 8:25 AM
    Wednesday, May 2, 2012 9:15 AM

All replies

  • have you installed any new hardware recently?

    Start by updating your video drive to the latest version.  Also run a memtest on your ram to see if everything is in order there.

    Monday, April 30, 2012 12:03 PM
  • Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.


    Hope this helps, Gerry

    Monday, April 30, 2012 12:34 PM
  • Hi,

    Bugcheck 1A, you can refer this article:

    http://msdn.microsoft.com/en-us/library/ff557391(v=vs.85).aspx

    Furthermore, for BSOD problem, you can also contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    • Marked as answer by Leo Huang Friday, May 4, 2012 8:25 AM
    Tuesday, May 1, 2012 2:17 AM
  • Hello,

    Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx

    This indicates that a severe memory management error occurred.

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Leo Huang Friday, May 4, 2012 8:25 AM
    Wednesday, May 2, 2012 9:15 AM
  • I wonder whether Quick Karl agrees that this is the answer? Unless it contributes to actually solving the problem it remains as no more than a potentially helpful contribution! The practice of marking by Moderators has recently been changed in Microsoft Answers and the same  change in policy could be implemented here.

    Hope this helps, Gerry


    Friday, May 4, 2012 8:57 AM