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Vista 64 Ultimate - Event Viewer errors. (Help needed) RRS feed

  • Question

  • I have Vista 64 Ultimate running and was doing great, it slowed down a little bit about three weeks ago so I have since gone throught the normal checks (Defrag, Spyware search, Virus check) All comes back fine. So I looked in the Event Viewer and found three items of interest.
    2 warnings and 1 Error, I get one warning and then an error and then another warning. I have listed them below. Also I went and updated drivers, ie video, sound. I did also run "perfmon /report" and it gave me back this one issue:

    ERROR:

    Symptom:
    Device is not present, not working properly, or does not have all of its drivers installed.
    Cause: A device has a configuration problem that prevents it from working properly.
    Details: The device, Standard PS/2 Keyboard, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ACPI\PNP0303\4-23F9C1E3-0.


    I checked and the keyboard/mouse I have is PS2/USB connection by Logitech and on their website there are no drivers for Vista 64. It says default install is best. So not sure how to fix this. I also did the "Help - event log online" option for the below 3 items and it found nothing at all. :(


    Please help on these issues. Thanks much :)


    Warning 1:

    Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
    Source:        Microsoft-Windows-Diagnostics-Performance
    Date:          12/24/2008 7:57:40 PM
    Event ID:      200
    Task Category: Shutdown Performance Monitoring
    Level:         Warning
    Keywords:      Event Log
    User:          LOCAL SERVICE
    Computer:      TYP-PC
    Description:
    Windows has shutdown:
         Shutdown Duration    :    15050ms
         IsDegradation        :    false
         Incident Time (UTC)    :    12/25/2008 12:37:33 AM
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
        <EventID>200</EventID>
        <Version>1</Version>
        <Level>3</Level>
        <Task>4007</Task>
        <Opcode>40</Opcode>
        <Keywords>0x8000000000010000</Keywords>
        <TimeCreated SystemTime="2008-12-25T00:57:40.655Z" />
        <EventRecordID>668</EventRecordID>
        <Correlation ActivityID="{00000001-0000-0003-0F2E-80152966C901}" />
        <Execution ProcessID="1792" ThreadID="2336" />
        <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
        <Computer>BLK-PC</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="ShutdownTsVersion">1</Data>
        <Data Name="ShutdownStartTime">2008-12-25T00:37:33.703Z</Data>
        <Data Name="ShutdownEndTime">2008-12-25T00:37:48.753Z</Data>
        <Data Name="ShutdownTime">15050</Data>
        <Data Name="ShutdownUserSessionTime">6714</Data>
        <Data Name="ShutdownUserPolicyTime">0</Data>
        <Data Name="ShutdownUserProfilesTime">5</Data>
        <Data Name="ShutdownSystemSessionsTime">3311</Data>
        <Data Name="ShutdownPreShutdownNotificationsTime">908</Data>
        <Data Name="ShutdownServicesTime">2198</Data>
        <Data Name="ShutdownKernelTime">5024</Data>
        <Data Name="ShutdownRootCauseStepImprovementBits">0</Data>
        <Data Name="ShutdownRootCauseGradualImprovementBits">4</Data>
        <Data Name="ShutdownRootCauseStepDegradationBits">0</Data>
        <Data Name="ShutdownRootCauseGradualDegradationBits">0</Data>
        <Data Name="ShutdownIsDegradation">false</Data>
        <Data Name="ShutdownTimeChange">0</Data>
      </EventData>
    </Event>


    Error 1:

    Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
    Source:        Microsoft-Windows-Diagnostics-Performance
    Date:          12/24/2008 7:57:42 PM
    Event ID:      100
    Task Category: Boot Performance Monitoring
    Level:         Error
    Keywords:      Event Log
    User:          LOCAL SERVICE
    Computer:      TYP-PC
    Description:
    Windows has started up:
         Boot Duration        :    81747ms
         IsDegradation        :    false
         Incident Time (UTC)    :    12/25/2008 12:38:19 AM
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
        <EventID>100</EventID>
        <Version>1</Version>
        <Level>2</Level>
        <Task>4002</Task>
        <Opcode>34</Opcode>
        <Keywords>0x8000000000010000</Keywords>
        <TimeCreated SystemTime="2008-12-25T00:57:42.122Z" />
        <EventRecordID>669</EventRecordID>
        <Correlation ActivityID="{00000001-0000-0000-0F2E-80152966C901}" />
        <Execution ProcessID="1792" ThreadID="2340" />
        <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
        <Computer>BLK-PC</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="BootTsVersion">2</Data>
        <Data Name="BootStartTime">2008-12-25T00:38:19.718Z</Data>
        <Data Name="BootEndTime">2008-12-25T00:57:38.877Z</Data>
        <Data Name="SystemBootInstance">181</Data>
        <Data Name="UserBootInstance">177</Data>
        <Data Name="BootTime">81747</Data>
        <Data Name="MainPathBootTime">28447</Data>
        <Data Name="BootKernelInitTime">19</Data>
        <Data Name="BootDriverInitTime">2824</Data>
        <Data Name="BootDevicesInitTime">8559</Data>
        <Data Name="BootPrefetchInitTime">52272</Data>
        <Data Name="BootPrefetchBytes">609218560</Data>
        <Data Name="BootAutoChkTime">0</Data>
        <Data Name="BootSmssInitTime">6567</Data>
        <Data Name="BootCriticalServicesInitTime">1170</Data>
        <Data Name="BootUserProfileProcessingTime">658</Data>
        <Data Name="BootMachineProfileProcessingTime">10</Data>
        <Data Name="BootExplorerInitTime">3294</Data>
        <Data Name="BootNumStartupApps">8</Data>
        <Data Name="BootPostBootTime">53300</Data>
        <Data Name="BootIsRebootAfterInstall">false</Data>
        <Data Name="BootRootCauseStepImprovementBits">0</Data>
        <Data Name="BootRootCauseGradualImprovementBits">0</Data>
        <Data Name="BootRootCauseStepDegradationBits">0</Data>
        <Data Name="BootRootCauseGradualDegradationBits">0</Data>
        <Data Name="BootIsDegradation">false</Data>
        <Data Name="BootIsStepDegradation">false</Data>
        <Data Name="BootIsGradualDegradation">false</Data>
        <Data Name="BootImprovementDelta">0</Data>
        <Data Name="BootDegradationDelta">0</Data>
        <Data Name="BootIsRootCauseIdentified">false</Data>
      </EventData>
    </Event>

    Warning 2:

    Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
    Source:        Microsoft-Windows-Diagnostics-Performance
    Date:          12/24/2008 7:57:42 PM
    Event ID:      101
    Task Category: Boot Performance Monitoring
    Level:         Warning
    Keywords:      Event Log
    User:          LOCAL SERVICE
    Computer:      TYP-PC
    Description:
    This application took longer than usual to start up, resulting in a performance degradation in the system startup process:
         File Name        :    SearchIndexer.exe
         Friendly Name        :    Microsoft Windows Search Indexer
         Version        :    6.0.6000.16386 (vista_rtm.061101-2205)
         Total Time        :    6609ms
         Degradation Time    :    1609ms
         Incident Time (UTC)    :    12/25/2008 12:38:19 AM
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
        <EventID>101</EventID>
        <Version>1</Version>
        <Level>3</Level>
        <Task>4002</Task>
        <Opcode>33</Opcode>
        <Keywords>0x8000000000010000</Keywords>
        <TimeCreated SystemTime="2008-12-25T00:57:42.122Z" />
        <EventRecordID>670</EventRecordID>
        <Correlation ActivityID="{00000001-0000-0000-0F2E-80152966C901}" />
        <Execution ProcessID="1792" ThreadID="2340" />
        <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
        <Computer>BLK-PC</Computer>
        <Security UserID="S-1-5-19" />
      </System>
      <EventData>
        <Data Name="StartTime">2008-12-25T00:38:19.718Z</Data>
        <Data Name="NameLength">18</Data>
        <Data Name="Name">SearchIndexer.exe</Data>
        <Data Name="FriendlyNameLength">33</Data>
        <Data Name="FriendlyName">Microsoft Windows Search Indexer</Data>
        <Data Name="VersionLength">39</Data>
        <Data Name="Version">6.0.6000.16386 (vista_rtm.061101-2205)</Data>
        <Data Name="TotalTime">6609</Data>
        <Data Name="DegradationTime">1609</Data>
        <Data Name="PathLength">38</Data>
        <Data Name="Path">C:\Windows\System32\SearchIndexer.exe</Data>
        <Data Name="ProductNameLength">37</Data>
        <Data Name="ProductName">Microsoft® Windows® Operating System</Data>
        <Data Name="CompanyNameLength">22</Data>
        <Data Name="CompanyName">Microsoft Corporation</Data>
      </EventData>
    </Event>



    Thanks

    Tim
    Thursday, December 25, 2008 7:11 AM

Answers

  • Hello,

     

    Reviewing all error and warning message, there is no big problem existing.

     

    If all the hardware are working well, you might just ignore the error message. Otherwise, please understand that the error might be bad hardware, removable hardware that is not removed, or a new driver might be needed. Devices stay in this state if they have been prepared for removal. For the error message, you might remove your keyboard or mouse device through Device Manager and then try reinstalling those devices.

     

    Modify the Registry

    1) Click the Start Button, type regedit in the Start Search box and then press Enter.

    2) Navigate to the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

    3) Right click the {36FC9E60-C465-11CF-8056-444553540000} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

    4) Highlight this key ({36FC9E60-C465-11CF-8056-444553540000}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5) Please repeat the above steps to delete Upperfilters and Lowerfilters value for the following entry

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

    6) Restart the computer

     

    Remove and reinstall device

    1) Click the Start Button, type devmgmt.msc in the Start Search box and press Enter.

    2) Expand Universal Serial Bus controllers

    3) Right click your mouse device, and click Uninstall.

    4) Expand Keyboards.

    5) Right click your Keyboard device, and click Uninstall.

    6) Then, please restart the computer. In the Device Manager, click the Scan for hardware changes button on the toolbar and let it scan your computer.

    7) When the system finds the new device, please download and install the latest driver, being compatible with Windows Vista OS.

     

    Meanwhile, please involve your hardware Manufacturer for the further support of their product as well.

     

    • Marked as answer by Andy Song Wednesday, December 31, 2008 7:28 AM
    Friday, December 26, 2008 9:33 AM