locked
Blue Screen Error Windows 64 bit RRS feed

  • Question

  • Gurus,

     

    Following are dump details from my Blue screen. Can anyone point me to the real issue.

     

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64

    Copyright (c) Microsoft Corporation. All rights reserved.

     

     

    Loading Dump File [N:\WindowdDumpSymbols\071811-28002-01.dmp]

    Mini Kernel Dump File: Only registers and stack trace are available

     

    Symbol search path is: SRV*N:\WindowdDumpSymbols*http://msdl.microsoft.com/download/symbols

    Executable search path is: 

    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

    Product: WinNt, suite: TerminalServer SingleUserTS

    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631

    Machine Name:

    Kernel base = 0xfffff800`02c05000 PsLoadedModuleList = 0xfffff800`02e4a650

    Debug session time: Mon Jul 18 15:14:21.026 2011 (UTC - 4:00)

    System Uptime: 0 days 3:29:19.990

    Loading Kernel Symbols

    ...............................................................

    ................................................................

    ................................

    Loading User Symbols

    Loading unloaded module list

    .............

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    Use !analyze -v to get detailed debugging information.

     

    BugCheck 116, {fffffa8007a694e0, fffff88004a638f0, 0, d}

     

    Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2

    *** WARNING: Unable to verify timestamp for igdkmd64.sys

    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

    Probably caused by : igdkmd64.sys ( igdkmd64+1d8f0 )

     

    Followup: MachineOwner

    ---------

     

    2: kd> !analyze -v

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    VIDEO_TDR_FAILURE (116)

    Attempt to reset the display driver and recover from timeout failed.

    Arguments:

    Arg1: fffffa8007a694e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

    Arg2: fffff88004a638f0, The pointer into responsible device driver module (e.g. owner tag).

    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.

    Arg4: 000000000000000d, Optional internal context dependent data.

     

    Debugging Details:

    ------------------

     

     

    FAULTING_IP: 

    igdkmd64+1d8f0

    fffff880`04a638f0 4889542410      mov     qword ptr [rsp+10h],rdx

     

    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

     

    CUSTOMER_CRASH_COUNT:  1

     

    BUGCHECK_STR:  0x116

     

    PROCESS_NAME:  System

     

    CURRENT_IRQL:  0

     

    STACK_TEXT:  

    fffff880`07d97888 fffff880`040e1000 : 00000000`00000116 fffffa80`07a694e0 fffff880`04a638f0 00000000`00000000 : nt!KeBugCheckEx

    fffff880`07d97890 fffff880`040e0d87 : fffff880`04a638f0 fffffa80`07a694e0 00000000`00000000 fffffa80`09dd8410 : dxgkrnl!TdrBugcheckOnTimeout+0xec

    fffff880`07d978d0 fffff880`04187f07 : fffffa80`07a694e0 00000000`00000000 00000000`00000000 fffffa80`09dd8410 : dxgkrnl!TdrIsRecoveryRequired+0x21f

    fffff880`07d97900 fffff880`041b1bd4 : fffffa80`00000000 00000000`000c47e4 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b

    fffff880`07d979e0 fffff880`041b02bb : 00000000`00000102 00000000`00000000 00000000`000c47e4 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0

    fffff880`07d97a10 fffff880`041832c6 : ffffffff`ff676980 fffffa80`09dd8410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb

    fffff880`07d97ab0 fffff880`041afe7a : 00000000`00000000 fffffa80`09d25d50 00000000`00000080 fffffa80`09dd8410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da

    fffff880`07d97bc0 fffff800`02f2132e : 00000000`fffffc32 fffffa80`0a29bb60 fffffa80`06cb9740 fffffa80`0a29bb60 : dxgmms1!VidSchiWorkerThread+0xba

    fffff880`07d97c00 fffff800`02c76666 : fffff880`009e5180 fffffa80`0a29bb60 fffff880`009effc0 fffff880`01441384 : nt!PspSystemThreadStartup+0x5a

    fffff880`07d97c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

     

     

    STACK_COMMAND:  .bugcheck ; kb

     

    FOLLOWUP_IP: 

    igdkmd64+1d8f0

    fffff880`04a638f0 4889542410      mov     qword ptr [rsp+10h],rdx

     

    SYMBOL_NAME:  igdkmd64+1d8f0

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: igdkmd64

     

    IMAGE_NAME:  igdkmd64.sys

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4d746480

     

    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

     

    BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

     

    Followup: MachineOwner

    ---------

    Thanks,
    -GBK

    Monday, July 18, 2011 8:07 PM

Answers

  • Certainly graphics-related, try installing the latest driver from http://downloadcenter.intel.com/Default.aspx
    • Marked as answer by Cloud_TS Tuesday, July 26, 2011 10:05 AM
    Monday, July 18, 2011 8:59 PM

All replies

  • Sorry but This is new P/C  (lenovo T420 )  are you sure it is video card problem. Others please ...

     

    -GBK


    -GBK
    Monday, July 18, 2011 8:38 PM
  • Certainly graphics-related, try installing the latest driver from http://downloadcenter.intel.com/Default.aspx
    • Marked as answer by Cloud_TS Tuesday, July 26, 2011 10:05 AM
    Monday, July 18, 2011 8:59 PM