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SCSM 2012 How long do incidents and service request show on portal? RRS feed

  • Question

  • Hello,

    I suspect I know the answer to this questions but I wanted to confirm it.  It's my assumption that the incidents and service requests that show on the portal under "My Requests" and "My Activities" will be visible there until they are moved to the data warehouse which is based on the length of time set under Administration > Settings > Data Retention Settings.

    Is that correct?

    Also,  I am assuming that only closed work items are moved to the data warehouse after their retention time is up and that any open work items would stay in the Service Manager database even after the retention time passes.  Is that correct?

    Thanks,

    Dustin

    Monday, February 27, 2012 12:50 PM

Answers

  • I haven't tested this scenarios by myself yet.

    But based on my experience with SCSM I would say you are right.


    Andreas Baumgarten | H&D International Group

    Friday, March 16, 2012 5:51 PM

All replies

  • I'm surprised no one has answered/confirmed this yet.

    Does anyone know?

    Friday, March 16, 2012 2:16 PM
  • I haven't tested this scenarios by myself yet.

    But based on my experience with SCSM I would say you are right.


    Andreas Baumgarten | H&D International Group

    Friday, March 16, 2012 5:51 PM