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IP phone calls/Skype to skype calls are signaled and logged multiple times in Skype for business RRS feed

  • Question

  • IP phone calls/Skype to skype calls  are signaled and logged multiple times in Skype for business. Also if the call is missed sending multiple mails in outlook.

    Nagesh

    Tuesday, February 12, 2019 2:37 PM

All replies

  • Hi,

    Just making it more clear, the issue is that no matter you get a missing call via IP phone or Skype missing call via desktop client, you will get multiple repeating miss notification mail from Outlook?

    1. If so, did you make any changes before the issue occurs? Or it has always been there?
    2. How many users got such issue, specific user or all users?

    If it only impacts one specific user, please try to reset the related options on the SFB client. Open Skype for business desktop client> Options> Tools >Options>Personal>Exchange and Outlook integration, then untick Save call logs in my email Conversation History folder.

    And have a test with a phone call, see if the miss call notification is not sent to Outlook. Then tick the option again, see if the notification would get normally sent out.

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    • Proposed as answer by Calvin-Liu Thursday, February 21, 2019 10:46 AM
    Wednesday, February 13, 2019 4:02 AM
  • Thank you for the reply. Even we turned off "Save call logs in my email Conversation History folder" when the user receives call the client shows two windows as a notification. Do you have any thoughts?

    Nagesh

    Thursday, February 14, 2019 12:03 PM
  • Hi,

    Does the issue occurs to all users in your company?

    If so, please check if you have configured any customized conference policy to make the multiple notification messages for each phone call.

    Kind regards,

    Calvin Liu


    Please remember to mark the reply as an answer if you find it is helpful. It will assist others who has similar issue. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, February 19, 2019 10:31 AM