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    I imported a video from my cellphone into Media Player but when it plays back, the video is present but not the audio. The file is in .mp4 format and I'm running Media Player version 12.

    Help

    Wednesday, January 15, 2014 6:33 PM

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    I downloaded FFDShow and this worked. In fact, I converted a number of other video files and there are playing also.

    Thank You

    • Marked as answer by rustynail2014 Thursday, January 16, 2014 10:09 PM
    Thursday, January 16, 2014 10:09 PM

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    Download and install FFDShow and recheck the issue.

    You may also try GSpot to find out what audio codec is there in the file.

    S.Sengupta, Windows Entertainment and Connected Home MVP


    • Edited by S.SenguptaMVP Thursday, January 16, 2014 12:57 AM
    • Proposed as answer by Karen Hu Thursday, January 16, 2014 9:20 AM
    Thursday, January 16, 2014 12:57 AM
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    Hi,

    I agree with S.Sengupta. Mp4 is a container. An mp4 file can have an mpeg2 video codec and an ac-3 audio
    codec inside which WMP12 cannot play unless there's a codec pack inside.

    Also you could import another video for test.

    Karen Hu
    TechNet Community Support

    Thursday, January 16, 2014 9:24 AM
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    I downloaded FFDShow and this worked. In fact, I converted a number of other video files and there are playing also.

    Thank You

    • Marked as answer by rustynail2014 Thursday, January 16, 2014 10:09 PM
    Thursday, January 16, 2014 10:09 PM