locked
Upgrade from Windows 10 (build 10240) fails at 40% RRS feed

  • Question

  • Dear all,

    I am looking for a solution to my upgrade issue. Currently I have build 10240 installed, but Windows thinks there is no upgrade out there, even when I tell it to Check for Updates. Clearly it is wrong, as there are many new updates available.

    Manually downloaded ISOs all fail at 40% of the upgrade process, 23% in the installation of features and drivers.

    When the system returns to the previously installed version of Windows I get the message "We couldn't install Windows 10" and the given error code is 0xC1900101 - 0x30018, with message "The installation failed in the FIRST_BOOT phase with an error during the SYSPREP operation"

    I already tried a zillion things to have this resolved, including:

    • Clean boot, so no other services that Microsoft's.
    • Disabled the firewall and Windows Defender.
    • Disabled the virus scanner.
    • Disabled the automatic startup of programs at start-up.
    • Disabled all .NET features in Windows (3.5 and 4.6).
    • Updated all drivers.

    Furthermore, I do not have a memory card inserted in the card reader, and all USB has been disconnected (except for the mouse).

    So my last resort is you. I do have a log files in C:\$WINDOWS.~BT\Sources\Panther, but do not know how to attach these to this post.

    Please suggest what I can do, except for a clean install, as I rather not do that.

    Wednesday, April 13, 2016 9:48 AM

Answers

All replies

  • Hello

    Also please refer to this article to troubleshoot:

    http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-10-things-to-do-if-windows-10-setup-fails/eba3c864-d9fe-4f8e-9468-81b1f89473ed

    If it doesn't resolve your problem, please upload the setupact.log and setuperr.log to Onedrive and share the link here.



    Regards, Regin Ravi

    Wednesday, April 13, 2016 10:27 AM
  • Hello,

    Please refer suggestions mentioned here:

    http://www.kapilarya.com/error-0xc1900101-0x20017-we-couldnt-install-windows-10

    Let us know if this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Wednesday, April 13, 2016 3:53 PM
  • We have not heard from you in a couple of days. Please post back at your convenience if we can assist further.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, April 21, 2016 7:54 AM