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Outlook IMAP server error

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Hi

I am using outlook 2013 with Godaddy server; and receiving the following error:

"Your IMAP server wants to alert you to the following: cannot move folder into nonexistent folder"

I can not get the emails on outlook.

how to solve it?

Wednesday, January 3, 2018 5:32 AM

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Hi,

Are you able to work on OWA or you able to receive the emails on OWA?

Please check the message trace results.

Request you to please follow the below mentioned:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-imap-folder-new-mail-alert/b7db4432-444d-4d95-b286-4dbe1df99ea9

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-your-imap-server-wants-to-alert-you/8d65c987-d61b-4198-870e-abae000776ea

http://social.technet.microsoft.com/Forums/office/en-US/d30f2417-dfd8-4768-b512-c02b2050de8d/imap-server-wants-to-alert-you?forum=outlook

Thanks

Wednesday, January 3, 2018 8:50 PM
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Hi Mamoun,

When did you encounter the error, upon launching Outlook or in the use of Outlook?
Have you checked in the web mail to see if messages can be received as expected?

Please try to recreate a new Outlook profile and add the IMAP account to the new profile to see if the issue still exists.

Any updates, please feel free to let us know.

Regards,

Yuki Sun

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
- Edited by Yuki SunMicrosoft contingent staff Thursday, January 4, 2018 8:26 AM
- Proposed as answer by Yuki SunMicrosoft contingent staff Friday, January 5, 2018 9:41 AM
Thursday, January 4, 2018 8:26 AM
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Hi Mamoun,

Just checked in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,

Yuki Sun

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
- Edited by Yuki SunMicrosoft contingent staff Monday, January 8, 2018 8:43 AM
Monday, January 8, 2018 8:42 AM