Outlook failed to create instance RRS feed

  • Question

  • Good day,

    I keep having an error, I am using office 2013, and Pastel Evolution.

    I want to be able to email direct from pastel - and I keep getting an error "Outlook failed to create instance"

    I have had IT look at it, I have had pastel look at it, no one can come up with a solution??

    Please Help :( 

    Tuesday, February 6, 2018 11:53 AM

All replies

  • Hi Cheri,

    Please complete the following

    Navigate to administration -->  System Configuration -->System Wizard

    Please be cognizant that you will only be able to find the path if you an administrator!

    Change to Mapi if set to outlook and visa versa 

    Hope this helps


    Wednesday, September 5, 2018 10:11 AM