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"Windows Experience Index" booting Notebook while indexing RRS feed

  • Question

  •  

    Hi everyone. I'm really having a problem that's disturbing my dreams:

    every time that i run "Windows Experience Index" my notebook simply boots without any error messages. Actualy I already checked the Log for any errors and did not find anything.

    The only clue that I have came from WinSat.log (c:\windows\performance\winsat\winsat.log). It's simply stops in the folowing line:

     

    378583 (4092) - winsat\main.cpp:1161: > Running Assessment: mfmedia '-input {winsat.wmv} -nopmp'

     

    Comparing with logs from others computers I can see clearly that's not finished, that's stop for any reason while indexing.

     

    The full log is this:

     


    323296 (4092) - winsat\main.cpp:2295: --- START 2008\9\10 14:48:08 ---
    323358 (4092) - winsat\main.cpp:2567: > IsFormal=TRUE  IsMoobe=FALSE.
    323374 (4092) - winsat\main.cpp:1974: > DWM Running.
    323639 (4092) - winsat\main.cpp:1987: > turning off DWM.
    323639 (4092) - winsat\main.cpp:2051: > EMD device detected to be on.  EMD will be restored on exit.
    323670 (4092) - mlib\syspowertools.cpp:0872: > Read the active power scheme as '8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
    323686 (4092) - winsat\main.cpp:2108: > power policy saved.
    323764 (4092) - mlib\syspowertools.cpp:0904: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
    323764 (4092) - winsat\main.cpp:2120: > power policy set to maximum.
    324560 (4092) - winsat\main.cpp:2756: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE
    324575 (4092) - winsat\main.cpp:1161: > Running Assessment: features ''
    324950 (4092) - winsat\main.cpp:1436: > Assessment completed
    325028 (4092) - winsat\main.cpp:1161: > Running Assessment: graphicsformal ' -wddm'
    360923 (4092) - winsat\main.cpp:1390: > DWM Assessment completed
    360955 (4092) - winsat\processresults.cpp:2109: > Wrote video memory bandwidth to the registry 2176200
    360986 (4092) - winsat\main.cpp:1408: > DWM Assessment results processing SUCCESS
    360986 (4092) - winsat\main.cpp:1436: > Assessment completed
    360986 (4092) - winsat\main.cpp:1161: > Running Assessment: media '-input {winsatencode.wmv} -encode {winsat.prx}'
    378567 (4092) - winsat\main.cpp:1436: > Assessment completed
    378583 (4092) - winsat\main.cpp:1161: > Running Assessment: moobego ''
    378583 (4092) - winsat\main.cpp:1161: > Running Assessment: mfmedia '-input {winsat.wmv} -nopmp'

     

    Ny notebbok runs under the folowing configurations:

     

    Compaq C770

    Windows Vista Ultimate SP1

    Intel Core 2 Duo T5750

    Mobile Intel 965 Express Chipset Family (Driver version 7.15.10.1537)

     

    For what I've been reading around It's a graphic problem but I can't solve by myself.

    Sorry for my bad english but I'm from Brasil, since It's not my first language Smile

     

    Thanks in advance.

     

    Carlos Gabriel

    Wednesday, September 10, 2008 6:35 PM

Answers

  • Hello,

     

    Does the computer suddenly reboot while running "Windows Experience Index" on you notebook?

     

    If yes, the automatically restart issue is very likely a blue screen issue or stop error issue. Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    Please upgrade BIOS and the device driver to the latest version (compatible with Windows Vista OS)

     

    Then login system as the administrator account, start a Windows Explorer and locate the path to "C:\Windows\Performance\WinSAT\DataStore" and delete all the files from that folder. Restart the computer and re-rate this computer again.

     

    If the problem still persists, you might continue with the following instructions to narrow down the problem.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Create a New Windows Account

    1) Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.

    2) Click Manage another account If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3) Click Create a new account.

    4) Type the name you want to give the user account, click an account type, and then click Create Account.

     

    Create a user account

    http://windowshelp.microsoft.com/Windows/en-US/Help/68a1c4fd-b3f6-4cb9-93a1-8a6023836e531033.mspx#E1D

     

    However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting.

     

    I hope the problem will be resolved soon. Thanks!

     

    Friday, September 12, 2008 5:23 PM

All replies

  • Hello,

     

    Does the computer suddenly reboot while running "Windows Experience Index" on you notebook?

     

    If yes, the automatically restart issue is very likely a blue screen issue or stop error issue. Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    Please upgrade BIOS and the device driver to the latest version (compatible with Windows Vista OS)

     

    Then login system as the administrator account, start a Windows Explorer and locate the path to "C:\Windows\Performance\WinSAT\DataStore" and delete all the files from that folder. Restart the computer and re-rate this computer again.

     

    If the problem still persists, you might continue with the following instructions to narrow down the problem.

     

    Start Windows in Clean Boot mode

    Note: You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

    1) Click Start.

    2) Copy and paste "msconfig" (without the quotation marks) in the Start Search box, and click Enter.

    3) Switch to Services tab and then Check Hide All Microsoft Services.

    4) Click Disable All.

    5) Switch to the Startup tab and then Click Disable all.

    6) Click OK.

    7) Click Restart to restart the computer and test the issue.

     

    Create a New Windows Account

    1) Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.

    2) Click Manage another account If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3) Click Create a new account.

    4) Type the name you want to give the user account, click an account type, and then click Create Account.

     

    Create a user account

    http://windowshelp.microsoft.com/Windows/en-US/Help/68a1c4fd-b3f6-4cb9-93a1-8a6023836e531033.mspx#E1D

     

    However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting.

     

    I hope the problem will be resolved soon. Thanks!

     

    Friday, September 12, 2008 5:23 PM
  • Andy,

     

    Thank you for the help. I will try this as soon as a get home. I'll post the results here later. Thank you a lot.

    Monday, September 15, 2008 1:09 PM
  • I appreciate your time and understanding!

    Tuesday, September 16, 2008 2:10 AM
  • Actually I still with the same problem. Tried to disable services and delete the files.

    The new thing is that now the error occurs earlier as can be seen here:

     

    106985 (5104) - winsat\main.cpp:2295: --- START 2008\9\17 11:10:29 ---
    107562 (5104) - winsat\main.cpp:2567: > IsFormal=TRUE  IsMoobe=FALSE.
    107562 (5104) - winsat\main.cpp:1974: > DWM Running.
    107812 (5104) - winsat\main.cpp:1987: > turning off DWM.
    107827 (5104) - winsat\main.cpp:2051: > EMD device detected to be on.  EMD will be restored on exit.
    107843 (5104) - mlib\syspowertools.cpp:0872: > Read the active power scheme as '8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
    107843 (5104) - winsat\main.cpp:2108: > power policy saved.
    108015 (5104) - mlib\syspowertools.cpp:0904: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
    108015 (5104) - winsat\main.cpp:2120: > power policy set to maximum.
    108841 (5104) - winsat\main.cpp:2756: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE
    108857 (5104) - winsat\main.cpp:1161: > Running Assessment: features ''
    109528 (5104) - winsat\main.cpp:1436: > Assessment completed
    109590 (5104) - winsat\main.cpp:1161: > Running Assessment: graphicsformal ' -wddm'

     

    I think I have to learn to live with this Smile .

     

    Thanks again.

     

    Wednesday, September 17, 2008 2:43 PM
  • Please contact Microsoft Customer Service by phone and work on the issue with the IT Professional Support.

    Thursday, September 18, 2008 10:23 AM