Error Code 8000ffff Help! RRS feed

  • Question

  • 3 month old dell vista notebook that can't download security updates.  Error Code 8000ffff.



    Saturday, November 24, 2007 3:28 AM


  • Hi,


    Thank you for your post.


    Before we go further, I would like to confirm the following points with you:


    1.    When does the update issue occur?

    2.    Is it a standalone computer? Is this computer the only one in this environment (network)?

    3.    Which update package cannot be installed? A specific one or all?


    In addition, please perform the following steps to rename SoftwareDistribution and Catroot2 folders.


    Rename SoftwareDistribution and Catroot2 folders using BAT file

    1. Click Start, type notepad in Start Search box, and press Enter.
    2. Copy the following commands and then paste them into the open Notepad window:


    net stop wuauserv

    net stop Cryptsvc
    ren %windir%\SoftwareDistribution SD.old

    ren %windir%\system32\catroot2 catroot2.old
    net start wuauserv

    net start Cryptsvc


    3. After pasting the above commands, please close the Notepad window. Choose Save when you are prompted to save the file. Type "register.bat" as the file name and choose Desktop from the left panel as the location.
    4. Refer to the Desktop and right click the register.bat file, choose Run as administrator.
    5. You will see a DOS-like window processing.


    After that, please check if the issue is resolved.


    If it persists, please collect the following information for further research:


    1.    WindowsUpdate.log

    1.1. Click Start, type %windir% in Start Search box, and press Enter.
    1.2. Please upload the WindowsUpdate.log to the following space:
    Password: +7{xj$%Wg@UX

    2.    System Information

    2.1. Click Start, type msinfo32 on the Start Search box
    2.2. On the System Information window,
    click File, click Save to export the system information to a .NFO file.
    2.3. Upload the file to the same space


    Note: please post a quick note in the current thread to inform me after uploading the information.


    Thanks. I look forward to your reply.



    Joson Zhou

    Microsoft Online Community Support


    Monday, November 26, 2007 10:30 AM