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Firefox, google Chrome, bit torrentz crashes due to KERNELBASE.dll in windows 7 RRS feed

  • Question

  •  Hi

      please see the below log, please let me get out of this problem. When i start firefox,bittorrent it automatcilly closes saying there is a problem with kernelbase.dll.can any one please provide me a solution. I am using Windows 7 Home edition.

    Regards

    Venkatesh

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: firefox.exe

    Application Version: 12.0.0.4490

    Application Timestamp: 4f8e2cc1

    Fault Module Name: KERNELBASE.dll

    Fault Module Version: 6.1.7601.17651

    Fault Module Timestamp: 4e211319

    Exception Code: 0eedfade

    Exception Offset: 0000b9bc

    OS Version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional Information 1: acda

    Additional Information 2: acda71d013318ee2ff4fb9e5ca550cbf

    Additional Information 3: 6c45

    Additional Information 4: 6c453c9a232c5a1de584e3fdf4a41cd6


    Regards Venkatesh B

    Saturday, April 21, 2012 7:52 AM

Answers

All replies

  • Hi,

    This issue occurs may be caused by the damaged system file. I suggest running System File Checker to fix the issue.

    http://support.microsoft.com/kb/929833

    If the issue occurred recently, we can perform System Restore.


    Kim Zhou

    TechNet Community Support

    • Proposed as answer by Kim Zhou Thursday, May 3, 2012 1:33 AM
    • Marked as answer by Cloud_TS Thursday, May 3, 2012 2:16 AM
    Monday, April 23, 2012 9:26 AM
  • Hi Kim,

    I tried running SFC, I didnt find any errors. Still i am  facing the above problem. Can you please suggest any other solution.

    Regards

    Venkatesh


    Regards Venkatesh B

    Monday, May 28, 2012 2:11 AM
  • I have the similar APP Crash trying to open Pinnacle 16.  The system checker found no errors.  Any help out there?

     Problem Event Name:    APPCRASH
      Application Name:    NGStudio.exe
      Application Version:    16.1.0.115
      Application Timestamp:    51377545
      Fault Module Name:    KERNELBASE.dll
      Fault Module Version:    6.1.7601.18015
      Fault Module Timestamp:    50b83c8a
      Exception Code:    e06d7363
      Exception Offset:    0000c41f
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

    Tuesday, August 6, 2013 12:39 AM