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Outlook2016 - White space, empty body, text disappears - video problem? RRS feed

  • Question

  • From time to time, the body or text of Outlook 2016 in the panes disappears.

    The > markers are still there, but the text has gone

    The text may return as I sweep around.  The text within the message list is there - I have redacted it in the screenshot below.

    In a message, the body of the text and the Outlook buttons also disappear.

    Hardware acceleration is already disabled.

    Has anyone seen this kind of symptom before?


    There are 10 kinds of people in the world. Those who understand binary and those who dont.

    Friday, March 3, 2017 2:17 PM

All replies

  • Hi,

    Do you have the latest VGA driver installed? If not, please first try to update to the latest version from its official website and then see if this issue continues.

    Does this issue continue if we try to start Outlook in safe mode? Press Windows key + R to open the Run command, type outlook /safe and press Enter. This will help determine whether the issue was caused due to problematic add-ins.

    In addition, what's the build number of Outlook 2016 you are using? Do you have all available updates installed for your Office program? Please try to keep your program up-to-date and then see the result.

    Regards,

    Steve Fan


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    • Proposed as answer by Steve Fan Friday, March 10, 2017 9:35 AM
    Monday, March 6, 2017 9:26 AM