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Outlook 2010/2013 Not showing all attachments RRS feed

  • Question

  • Hi there

    I am having an issue with outlook attachments. Using Outlook 2010 but tested on 2013 also. I receive emails that has 3 attachments, however I can only see 2 of them. Apparently it has something to do with headers not working properly but I cant seem to figure it out. When forwarding the message to myself or others, the other attachment is visible in the new mail. It is a POP account and when opening via webmail in a browser, all attachments are shown.

    I tried security settings, excluding file extensions in regedit, bypassing antivirus, changing internet options, basically everything I could find. Other solutions I found was only related to Exchange servers and could not be done to the POP account.

    If anyone can share some light as to what I can do, it would be appreciated.

    Thanks

    Wednesday, April 29, 2020 10:21 AM

All replies

  • Hi ,

    >>When forwarding the message to myself or others, the other attachment is visible in the new mail.
    Do you mean that you can see all the attachments when editing the forward email? If so please check if you and other users can see all the attachments when receiving this forwarded email.

    Can this problem be reproduced if the same sender send the same message to other users? In order to further confirm if the issue is related to specific senders or specific attachments, please try to send a test email with any three attachments to your account using other email accounts and see if the issue has any differences.

    To conduct further researches on your issue, please try the following suggestions to troubleshot:

    1. Custom view settings may cause this issue. To remove all customizations to the view, please try to run the /cleanviews command  (Press Win + R, type “Outlook.exe /cleanviews”, press Enter) and see if there is any difference.
    2. There could be some add-ins in your Outlook client that cause issues like this, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.
    3. Corrupted profile can lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.

    Any update about this issue, please feel free to post back.

    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Thursday, April 30, 2020 4:59 AM
  • Hi ,

    Have you got your issue fixed?

    I'm writing to see if the reply above is helpful to you.

    If you have any update about this issue, please feel free to post back.


    Regards,

    Jeff Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, May 4, 2020 6:56 AM