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How to block users from making International Calls RRS feed

  • Question

  • Dear All,

    I have a question regarding Call blocking for a group of users in lync. I need to block a particular department from making International call but they should be able to make national call. If its possible, then how we can implement it

    regards,

    sarma

    Thursday, November 21, 2013 9:15 AM

Answers

  • Hi Sarma,

    You need to create different voice policies and assign the correct policy to the group of users. You can do this in the Lync Server Control Panel under Voice Features > Voice Policy and PSTN Usage. More information here: http://technet.microsoft.com/en-us/library/gg399027.aspx

     Usually i will create PSTN Usages such as Local, National, International, mobile, premium etc...

    Then assign each PSTN usage (or group of usages) to a Voice Policy.

    e.g. National Policy will have Local and National PSTN Usage

    International Policy will have local, national and International PSTN usages assigned

    Hope this helps.


    Martin

    • Proposed as answer by Martin Gibney Friday, November 22, 2013 4:00 PM
    • Marked as answer by Kent-Huang Monday, December 2, 2013 6:19 AM
    Thursday, November 21, 2013 11:07 AM
  • Hi, Yes agree with Martin. Create a minimum of 4 PSTN usages and voice policies and assign each pstn usages to the corresponding voice policy.

    1. Internal
    2. Local
    3. National & Mobile
    4. International

    In your routes, assign the pstn usages accordingly. for e.g. the route that is more specific  for e.g. local nos has the Local PSTN usages, etc...

    then assign the department that you do not want to have international calling privileges to the National and Mobile voice policy.

    Hope that makes sense.


    If you see a post that helped you please click "Vote as Helpful" and if it answered your question, please click "Mark as Answered.

    Murali Krishnan | My blog: UnifiedMe | Twitter: @mkris9

    • Marked as answer by Kent-Huang Monday, December 2, 2013 6:19 AM
    Thursday, November 21, 2013 11:29 AM
  • Hi,

    Agree with above, planning PSTN usage records consists mainly of listing all the call permissions that are currently in force in your organization. Here is greate blog about Lync Enterprise Voice Best Practices:

    http://ucken.blogspot.com/2011/01/enterprise-voice-best-practices-in-lync_21.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Kent Huang
    TechNet Community Support

    • Marked as answer by Kent-Huang Monday, December 2, 2013 6:19 AM
    Sunday, November 24, 2013 12:02 PM

All replies

  • Hi Sarma,

    You need to create different voice policies and assign the correct policy to the group of users. You can do this in the Lync Server Control Panel under Voice Features > Voice Policy and PSTN Usage. More information here: http://technet.microsoft.com/en-us/library/gg399027.aspx

     Usually i will create PSTN Usages such as Local, National, International, mobile, premium etc...

    Then assign each PSTN usage (or group of usages) to a Voice Policy.

    e.g. National Policy will have Local and National PSTN Usage

    International Policy will have local, national and International PSTN usages assigned

    Hope this helps.


    Martin

    • Proposed as answer by Martin Gibney Friday, November 22, 2013 4:00 PM
    • Marked as answer by Kent-Huang Monday, December 2, 2013 6:19 AM
    Thursday, November 21, 2013 11:07 AM
  • Hi, Yes agree with Martin. Create a minimum of 4 PSTN usages and voice policies and assign each pstn usages to the corresponding voice policy.

    1. Internal
    2. Local
    3. National & Mobile
    4. International

    In your routes, assign the pstn usages accordingly. for e.g. the route that is more specific  for e.g. local nos has the Local PSTN usages, etc...

    then assign the department that you do not want to have international calling privileges to the National and Mobile voice policy.

    Hope that makes sense.


    If you see a post that helped you please click "Vote as Helpful" and if it answered your question, please click "Mark as Answered.

    Murali Krishnan | My blog: UnifiedMe | Twitter: @mkris9

    • Marked as answer by Kent-Huang Monday, December 2, 2013 6:19 AM
    Thursday, November 21, 2013 11:29 AM
  • Hi,

    Agree with above, planning PSTN usage records consists mainly of listing all the call permissions that are currently in force in your organization. Here is greate blog about Lync Enterprise Voice Best Practices:

    http://ucken.blogspot.com/2011/01/enterprise-voice-best-practices-in-lync_21.html

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Kent Huang
    TechNet Community Support

    • Marked as answer by Kent-Huang Monday, December 2, 2013 6:19 AM
    Sunday, November 24, 2013 12:02 PM