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DPM 2010 Blue Screen RRS feed

  • Question

  • I am getting blue screen on DPM 2010 with a newly built Windows Server 2008 R2, following is the mini dump.  Any idea what is causing this ?  No memory dump was created.

     

    Use !analyze -v to get detailed debugging information.

    BugCheck 1, {74cd2dd9, 0, ffff, fffff88005478c60}

    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    APC_INDEX_MISMATCH (1)
    This is a kernel internal error. The most common reason to see this
    bugcheck is when a filesystem or a driver has a mismatched number of
    calls to disable and re-enable APCs. The key data item is the
    Thread->KernelApcDisable field. A negative value indicates that a driver
    has disabled APC calls without re-enabling them.  A positive value indicates
    that the reverse is true. This check is made on exit from a system call.
    Arguments:
    Arg1: 0000000074cd2dd9, address of system function (system call)
    Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
    Arg3: 000000000000ffff, Thread->KernelApcDisable
    Arg4: fffff88005478c60, Previous KernelApcDisable

    Debugging Details:
    ------------------


    FAULTING_IP:
    +74cd2dd9
    00000000`74cd2dd9 c3              ret

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  DRIVER_FAULT_SERVER_MINIDUMP

    BUGCHECK_STR:  0x1

    PROCESS_NAME:  mms.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from fffff80001cb8b69 to fffff80001cb9600

    STACK_TEXT: 
    fffff880`05478a28 fffff800`01cb8b69 : 00000000`00000001 00000000`74cd2dd9 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
    fffff880`05478a30 fffff800`01cb8aa0 : fffff880`05478c60 fffffa80`06f96fc0 00000000`00000000 fffff880`05478b00 : nt!KiBugCheckDispatch+0x69
    fffff880`05478b70 00000000`74cd2dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`02f9f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74cd2dd9


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    nt!KiSystemServiceExit+245
    fffff800`01cb8aa0 4883ec50        sub     rsp,50h

    SYMBOL_STACK_INDEX:  2

    SYMBOL_NAME:  nt!KiSystemServiceExit+245

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME:  ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

    FAILURE_BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

    BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

    Followup: MachineOwner
    ---------

    Monday, July 19, 2010 8:08 PM

Answers

  • May also be because of some faulty device drivers. 

    Just to confirm on that front .. does the system dies for no reason or is it when you are performing any specific operation in DPM that you see the system crashing. Also do a disk scan for bad sectors (just as an additional precaution). 

     

    thanks,

    Parag

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, July 20, 2010 7:19 AM
    Moderator
  • Hi

    On what hardware is the server installed? HP, IBM.....

    BR

    Robert Hedblom


    Check out my DPM blog http://robertanddpm.blogspot.com
    Thursday, July 22, 2010 8:36 PM
    Moderator

All replies

  • Hi

    It seems more like the OS than the DPM server that having the problem. Is your DPM server live yet or can use reinstall the OS?

    BR

    Robert Hedblom

    http://robertanddpm.blogspot.com/


    Check out my DPM blog http://robertanddpm.blogspot.com
    Monday, July 19, 2010 10:01 PM
    Moderator
  • May also be because of some faulty device drivers. 

    Just to confirm on that front .. does the system dies for no reason or is it when you are performing any specific operation in DPM that you see the system crashing. Also do a disk scan for bad sectors (just as an additional precaution). 

     

    thanks,

    Parag

    This posting is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, July 20, 2010 7:19 AM
    Moderator
  • Hi

    On what hardware is the server installed? HP, IBM.....

    BR

    Robert Hedblom


    Check out my DPM blog http://robertanddpm.blogspot.com
    Thursday, July 22, 2010 8:36 PM
    Moderator
  • Updated Network Driver from the default Windows 2008 R2....no more issues.
    Tuesday, August 3, 2010 8:55 PM
  • Great to hear that it's up and running!

    Best Regards

    Robert Hedblom


    Check out my DPM blog @ http://robertanddpm.blogspot.com
    Tuesday, August 3, 2010 8:57 PM
    Moderator