none
Security Errors RRS feed

  • Question

  • I am not sure what my computer has for internet 789 whatever but I can not get on to yahoo and haven't been able to for 3 months. This would be fine if I used all the emails but I tend to use Yahoo. I can no longer pull up yahoo at all? What do I do because I am a computer idiot and can't tell anyone anything unless I have corrected an issue before. Someone please help this is driving me crazy.
    Friday, June 19, 2015 4:15 PM

Answers

  • I am not sure what my computer has for internet 789 whatever

    In IE use its Help About dialog to find out what version you have.   E.g. press Alt-H A and note the Version:  information.  That gives us a clue both about the level of IE and the level of your maintenance.  There is a link in there that you can follow to see what that maintenance level is specifically.  Then you can check on module versions in there, provided you know your OS Name. 

    Note that the only conclusions we could make about your OS which you have also not provided would be that if you had IE7 you would not be running W7 or W8.  One simple way to find what it is would be to Run... (e.g. press Win-R and enter:)  msinfo32.exe  and read its first item under System Summary.  You can capture that using the tool's Edit menu (or by selecting it and pressing Ctrl-c).

     can not get on to yahoo

    Yahoo could probably help.   Can you open this page?

    https://help.yahoo.com/kb/helpcentral

    They aren't being terribly forthcoming about how to get some individual one-on-one assistance but there are lots of links in there with suggestions of things to try.  See how you get on in there with that.

    Oh.  Here's a problem.  This is supposed to be their help with browser problems article

    https://io.help.yahoo.com/contact/index?page=contact&locale=en_US&y=PROD_ACCT#

    That doesn't show what I did to get what I was seeing when I captured that link.

    Click on "Password and sign in" under Topics.  Then see and click on "My issue does not appear in the list".  Then under "Recommended resolution articles" click on "Fixing browser related problems on your PC"

    https://help.yahoo.com/kb/account/vi24.html

    (if that works)

    I think it is supposed to be an embedded YouTube video

    <iframe width="620" height="349" src="https://www.youtube.com/embed/BpIc_lMMdr4?rel=0&amp;autoplay=1" frameborder="1" allowfullscreen=""></iframe>

    apparently not showing because of IE's Tracking Protection.  So we could either turn off the Tracking Protection or extract the URL from the embedded frame and open that in a new tab.  Well, you can see the URL in the extracted HTML and it is possible then to use that to see the video outside of a frame.

     

    HTH



    Robert Aldwinckle
    ---

    Friday, June 19, 2015 11:18 PM
    Answerer