locked
CD drive DISAPPEARED RRS feed

  • Question

  • HI, I am writing because my CD/DVD disk driver has suddenly disappeared. I turned my computer on to do some work, I inserted a disk and it didn't pop up. I went to the My Computer area to find the disc and it wasn't there. I checked the Windows Media Player and it said that I needed to install a burner. I checked under the Rip tab and it said I needed a disk drive to Rip. I didn't do anything different to the computer. I have installed all Windows updates as they arrive. Could someone please help me resolve this issue? It has been going on for about a week. I have tried the other topics but they don't relate. Any help will be greatly appreciated.
    Thursday, November 18, 2010 11:46 PM

Answers

  • desktop /laptop? first check the BIOS if the CD/DVD drive is detected at that level
    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Friday, November 19, 2010 11:38 PM
  • ·         Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    First of all, please refer to the article to check if you can resolve the issue:

    http://support.microsoft.com/kb/982116

     

     

    Based on the current status, I would like to propose the following suggestions.

     

    1.I would like to share an article with you.

     

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/

     

    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

     

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

     

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

     

    SATA optical drives are not available after you start a Windows Vista-based computer

    http://support.microsoft.com/kb/928253  

     

    Hope this helps. Thanks.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, November 24, 2010 7:57 AM
    Moderator

All replies

  • desktop /laptop? first check the BIOS if the CD/DVD drive is detected at that level
    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Friday, November 19, 2010 11:38 PM
  • ·         Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    First of all, please refer to the article to check if you can resolve the issue:

    http://support.microsoft.com/kb/982116

     

     

    Based on the current status, I would like to propose the following suggestions.

     

    1.I would like to share an article with you.

     

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060/

     

    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

     

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

     

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

     

    SATA optical drives are not available after you start a Windows Vista-based computer

    http://support.microsoft.com/kb/928253  

     

    Hope this helps. Thanks.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, November 24, 2010 7:57 AM
    Moderator