Outlook 2013 & Gmail folders


  • Hi,

    If my understanding is correct, your issue is that you can see all the folders of your Gmail account, but can't see the emails inside of the folders, right?

    What is the account type you use? IMAP?

    Please disable the security AVG/Firewall, then click Send/Receive All Folders again to check the result. 

    We may need to check the account settings according to the requirement in the link below:,1665137,2769074

    Click Reset View under VIEW tab, can you see the emails?

    Let's run Outlook in Safe Mode to determine if 3rd-Party add-ins are related to this issue:

    Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.

    If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.

    If none of the steps above can help, please create a new Profile to setup the account then test the result:


    Melon Chen
    TechNet Community Support

    Monday, November 11, 2013 5:45 AM