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Uninstalling problems RRS feed

  • Question

  • Well I bought a new webcam and I wanted to install it, but when It started installing it said there was an oldest version of logitech and that I should uninstall it. So I went in configuration desk and went in Programs. Then I clicked on "uninstalling a program". I looked down the list and found logitech, and clicked uninstalling. Then a windows installer thing appeared and it was wrote preparing to Uninstall. When the window disappeared, another appeared and it was wrote : "The administrator configurated the system politic to forbid this installation", and when I click "ok", another window appear and it says that I don't have the administrator rights to do this. The thing is that I'm the administrator. What I'm suppose to do?
    Sunday, April 19, 2009 9:44 PM

Answers

  • Hi,

    try booting in safe mode and than delete the folders manually and also the registry keys. That should solve your problem.
    Monday, April 20, 2009 10:19 AM
  •  

    Hi,

     

    Thank you for your post.

     

    May I know if the error message appears when removing any other programs?

     

    Regarding the error message you received, I suspect the issue is related to the Group Policy settings.

     

    Based on my research, I would like to suggest that you perform the following steps to see if it works:

     

    1.    Go to “Control Panel - Administrative Tools”

    2.    Open Local Security Settings.

    3.    Navigate to Software Restriction Policies.

    4.    If no software restrictions are defined, right click the Software Restriction Policies node and select New Software Restriction Policy.

    5.    Double click Enforcement, select "All users except local administrators" and click OK.

    6.    Restart the computer and remove the program to see if it works.

     

    Meanwhile, I would like to share the following related documents with you:

     

    Using Software Restriction Policies to Protect Against Unauthorized Software

    http://technet.microsoft.com/en-us/library/cc507878.aspx

     

    Application Lockdown with Software Restriction Policies

    http://technet.microsoft.com/en-us/magazine/2008.06.srp.aspx

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Wednesday, April 22, 2009 8:15 AM
    Moderator

All replies

  • Any one help?... -.-
    Monday, April 20, 2009 12:12 AM
  • Hi,

    try booting in safe mode and than delete the folders manually and also the registry keys. That should solve your problem.
    Monday, April 20, 2009 10:19 AM
  •  

    Hi,

     

    Thank you for your post.

     

    May I know if the error message appears when removing any other programs?

     

    Regarding the error message you received, I suspect the issue is related to the Group Policy settings.

     

    Based on my research, I would like to suggest that you perform the following steps to see if it works:

     

    1.    Go to “Control Panel - Administrative Tools”

    2.    Open Local Security Settings.

    3.    Navigate to Software Restriction Policies.

    4.    If no software restrictions are defined, right click the Software Restriction Policies node and select New Software Restriction Policy.

    5.    Double click Enforcement, select "All users except local administrators" and click OK.

    6.    Restart the computer and remove the program to see if it works.

     

    Meanwhile, I would like to share the following related documents with you:

     

    Using Software Restriction Policies to Protect Against Unauthorized Software

    http://technet.microsoft.com/en-us/library/cc507878.aspx

     

    Application Lockdown with Software Restriction Policies

    http://technet.microsoft.com/en-us/magazine/2008.06.srp.aspx

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Wednesday, April 22, 2009 8:15 AM
    Moderator