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Program will run on one 8.1 computer, but not a better 8.1 tablet. RRS feed

  • Question

  • I have 2 computers I'm trying to run a program on, but it only works on the lesser of the two! The program just shows a 3d image that the user can rotate to view and clicking other options it will play different video files. The program was written by an outside company and I do not have funds to have them help me.

    Computer 1: Dell all-in-one computer. Touchscreen, Core i5, Windows 8.1, 8gb RAM.

    Computer 2: Dell 18" XPS tablet, Core i7, Windows 8.1, 8gb RAM.

    The program is a Winrar, when extracted it runs perfectly fine on computer 1, it can be closed and reopened normally. Computer 2 will allow the program to be extracted, it will run ONCE. After you close the program and try to re-run the program it will only show a white screen. The touch screen works to control settings in the program (such as volume and exit button) but it only displays a white screen. If the program is deleted and re-extracted (created a new version), it will work the 1st time it's ran. I've updated to the newest windows updates, silverlight, drivers, EVERYTHING I can possible think of. Still will not let the program be ran more than once.

    Does anyone have any idea what could cause this to happen?

    Wednesday, December 10, 2014 9:47 PM

Answers

  • From the description you provided regarding the white screen of the second computer, it sounds as though the application is experiencing a component issue. This would allow the application to launch, but certain content does not render as expected. Here are some things I would suggest to try:

    • Ensure that the directory in which the files are stored is identical on both computers and that directory has the same permissions on the two systems. If WinRAR extracts the application files to another directory, even a temporary one, this is the directory on which the permissions should be verified.
    • EXE files that open with WinRAR are typically self-extracting archives, meaning the animated application you are describing is actually held within an archive. This file could be extracted with WinRAR and run from a separate directory.
    • You could try compatibility mode and/or run as administrator. In either case, if the application is held in a self-extracting WinRAR archive, you will need to extract the files and enable compatibility mode on the application EXE, not the self-extracting EXE.
    • From the description you provided of what the application is and does, it sounds as though it might require components from underlying frameworks or technologies. I would ensure that the same version of Java, Flash, .NET, etc. is present on the second computer that appears to work on the first.

    Brandon
    Windows Outreach Team- IT Pro

    Windows for IT Pros on TechNet

    • Edited by Brandon Records Wednesday, December 31, 2014 6:07 PM Corrected signature.
    • Marked as answer by Yolanda Zhu Thursday, January 8, 2015 2:16 AM
    Wednesday, December 31, 2014 6:06 PM

All replies

  • Try:

    How to perform a clean boot in Windows

    What happens if you create another user id with admin privileges and retry the application on the 2nd system?


    S.Sengupta, Windows Entertainment and Connected Home MVP


    Wednesday, December 10, 2014 11:19 PM
  • Running this program was the sole purpose of both PC's. The first thing I did was installing the program after I took the tablet out of the box. It was a clean boot straight from the manufacturer (Dell). So I'm not sure a clean boot will fix anything.

    The sole user of the tablet is an admin, I can create another account with different privileges if you think that might help.

    Thursday, December 11, 2014 3:59 PM
  • Hi Magruder13,

    The program is a Winrar, when extracted it runs perfectly fine on computer 1, it can be closed and reopened normally

    Did you mean this program is a compression format and you can directly run it without manually extracted it ?Some program is a compression format and it will extract automatically when you run it. If it is possible , please try to manually extract it and run the .exe in the extracted folder to have a check.

    Best regards

    Friday, December 12, 2014 1:50 AM
  • From the description you provided regarding the white screen of the second computer, it sounds as though the application is experiencing a component issue. This would allow the application to launch, but certain content does not render as expected. Here are some things I would suggest to try:

    • Ensure that the directory in which the files are stored is identical on both computers and that directory has the same permissions on the two systems. If WinRAR extracts the application files to another directory, even a temporary one, this is the directory on which the permissions should be verified.
    • EXE files that open with WinRAR are typically self-extracting archives, meaning the animated application you are describing is actually held within an archive. This file could be extracted with WinRAR and run from a separate directory.
    • You could try compatibility mode and/or run as administrator. In either case, if the application is held in a self-extracting WinRAR archive, you will need to extract the files and enable compatibility mode on the application EXE, not the self-extracting EXE.
    • From the description you provided of what the application is and does, it sounds as though it might require components from underlying frameworks or technologies. I would ensure that the same version of Java, Flash, .NET, etc. is present on the second computer that appears to work on the first.

    Brandon
    Windows Outreach Team- IT Pro

    Windows for IT Pros on TechNet

    • Edited by Brandon Records Wednesday, December 31, 2014 6:07 PM Corrected signature.
    • Marked as answer by Yolanda Zhu Thursday, January 8, 2015 2:16 AM
    Wednesday, December 31, 2014 6:06 PM