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Recover lost Bitlocker key RRS feed

  • Question

  • I have a remote employee that had Dell come out and service their laptop and replaced some hardware.  Now they're being prompted to enter the Bitlocker key.  I never enabled Bitlocker on their machine and we don't use Active Directory.  Each employee is an admin of their own machine, so it's something they must have done.

    At this point, he can't get into his machine.  What are the options?  Ideally he would like to get back in and still have all his files there.

    Thursday, August 30, 2018 1:24 PM

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