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Serial no not showing in resource explorer RRS feed

  • Question

  • Hi,

    I have few servers for which serial no is not visible in PC BIOS in resource explorer.

    Do I need to update BIO version?


    Neeraj

    Wednesday, August 10, 2016 7:02 AM

Answers

  • Use a WMI query tool (wbemtest, powershell, etc) and see if the value is populated on the client (=server) at all.  It's most likely not so you cannot blame ConfigMgr then. You should basically ask the vendor of the Hardware if/why/when/where the serial is written to the BIOS / WMI.

    Torsten Meringer | http://www.mssccmfaq.de

    Wednesday, August 10, 2016 7:14 AM
    Moderator
  • wmic bios

    or

    gwmi win32_bios

    some manufacturers will place the data in win32_computersystemproduct, others will place the data in win32_bios


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Wednesday, August 10, 2016 8:50 PM

All replies

  • Hi,

    It depends on the vendor of the hardware if the Serial Number field is empty in the BIOS then it cannot be inventoried either by SCCM. I haven't seen a BIOS update solving that so I would contact the vendor..

    Regards,
    Jörgen


    -- My System Center blog ccmexec.com -- Twitter @ccmexec

    Wednesday, August 10, 2016 7:13 AM
    Moderator
  • Use a WMI query tool (wbemtest, powershell, etc) and see if the value is populated on the client (=server) at all.  It's most likely not so you cannot blame ConfigMgr then. You should basically ask the vendor of the Hardware if/why/when/where the serial is written to the BIOS / WMI.

    Torsten Meringer | http://www.mssccmfaq.de

    Wednesday, August 10, 2016 7:14 AM
    Moderator
  • I have little knowledge on WMI, can you help me if I connect to WMI tester using Wbemtest then where to check that value?


    Neeraj

    Wednesday, August 10, 2016 8:22 AM
  • you could try:

    open CMD

    wmic csproduct


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Wednesday, August 10, 2016 8:38 AM
  • or

    open Powershell

    gwmi win32_computersystemproduct


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Wednesday, August 10, 2016 8:41 AM
  • I have little knowledge on WMI, can you help me if I connect to WMI tester using Wbemtest then where to check that value?


    Dear Sir,

    You can open wbemtest and then connect to root\cimv2, then click Emum Classes... choose Recursive, and select Win32_Bios from the list. Click Instances and then double click the instance object, then find the property SerialNumber. The value is also listed.

    Much faster, you can use commands like Don suggested.

    Best regards

    Frank


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, August 10, 2016 1:01 PM
    Moderator
  • wmic bios

    or

    gwmi win32_bios

    some manufacturers will place the data in win32_computersystemproduct, others will place the data in win32_bios


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Wednesday, August 10, 2016 8:50 PM
  • But for Acer model Veriton M670G i cannit use the wmic .. any help why its happen?
    Thursday, October 10, 2019 4:36 AM
  • But for Acer model Veriton M670G i cannit use the wmic .. any help why its happen?

    and why can't you use WMIC? 

    Try you try the wbemtest method listed below too? 


    Garth Jones

    Blog: https://www.enhansoft.com/blog Old Blog: https://sccmug.ca/

    Twitter: @GarthMJ Book: System Center Configuration Manager Reporting Unleashed

    Thursday, October 10, 2019 2:06 PM
    Moderator