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Exchange 2010 SP1 Archive Limits not Triggered RRS feed

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    We currently have Exchange 2010 SP1  build14.01.0438.000. We have implemented the following storage limits on some of my mailboxes.  Warning email at 4 GB and Prohibit send at 5 GB. To date I am unable to get the storage quota emails to be sent out the users in question and i have confirm they are over the limits.

    I have taken the following steps to troubleshoot the issue

    1)Made registry changes as per this article

    http://support.microsoft.com/kb/2480474?wa=wsignin1.0

    The archive mailbox for....has exceeded the maximum archive mailbox size event 8538 in the application log.

    Meanwhile the user gets no warning email and the archive mailbox is over the limit. The user gets the warning email for the primary mailbox

    DisplayName          : Online Archive - User
    StorageLimitStatus   : MailboxDisabled
    TotalItemSize        : 6.239 GB (6,699,396,602 bytes)
    TotalDeletedItemSize : 35.05 MB (36,750,601 bytes)
    Please provide some assistance

    Wednesday, February 20, 2013 6:54 PM

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    Check this thread out - http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/a5eb2d04-0b41-4e82-84cb-76157d6712d3/ maybe something was missed?  It may be because the mailbox is disabled that no warning can be sent out.  How about adjust the quotas for this user to numbers greater than what is currently in thr archive?  Say 20 GB max, warning @ 15 GB and then see if a warning message is sent out.

    JAUCG - Please remeber to mark replies as helpful if they were or as answered if I provided a solution.

    Wednesday, February 20, 2013 7:46 PM
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    ArchiveQuota is 5GB  ArchiveWarningQuota 4 GB
    Thursday, February 21, 2013 12:31 AM
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    I have attempted to adjust the quotes but nothing was sentout. I will review the document to see if anything was missed.

    Thursday, February 21, 2013 12:32 AM
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    As a side note SP1 isn't supported anymore so I would go to at least SP2 & RU6  if not SP3.

    Let us know how it goes.

    Sukh

    Thursday, February 21, 2013 8:18 PM
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    Noted we will attempt to upgrade in th furture. SP3 has not been realase yet. I have another query hope is not a bug.

    My online archive is above the warning threshold but it is not flagging it as such.

    [PS] C:\Windows\system32>Get-Mailbox xxxx | fl Archive*


    ArchiveDatabase     : Archive Database
    ArchiveGuid         : 958caebc-085a-4804-ae4e-1bd80977ccf0
    ArchiveName         : {Online Archive - xxxx}
    ArchiveQuota        : 5 GB (5,368,709,120 bytes)
    ArchiveWarningQuota : 3 GB (3,221,225,472 bytes)
    ArchiveDomain       :
    ArchiveStatus       : None
    [PS] C:\Windows\system32>Get-MailboxStatistics xxx -archive | fl


    RunspaceId              : 5dcd1def-748a-4e52-a6ec-ce6fde31311d
    AssociatedItemCount     : 1
    DeletedItemCount        : 68614
    DisconnectDate          :
    DisconnectReason        :
    DisplayName             : Online Archive - xxxx
    ItemCount               : 77238
    LastLoggedOnUserAccount : domain\xxxx
    LastLogoffTime          : 02/22/2013 8:44:51 AM
    LastLogonTime           : 02/22/2013 8:44:46 AM
    LegacyDN                : /O=company/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=xxxx
    MailboxGuid             : 958caebc-085a-4804-ae4e-1bd80977ccf0
    ObjectClass             : Mailbox
    StorageLimitStatus      : BelowLimit
    TotalDeletedItemSize    : 413.7 MB (433,745,707 bytes)
    TotalItemSize           : 4.069 GB (4,369,346,039 bytes)
    MailboxTableIdentifier  : 136F-E26DCA
    Database                : Archive Database
    ServerName              : server
    DatabaseName            : Archive Database
    MoveHistory             :
    IsQuarantined           : False
    IsArchiveMailbox        : True
    Identity                : 958caebc-085a-4804-ae4e-1bd80977ccf0
    MapiIdentity            : 958caebc-085a-4804-ae4e-1bd80977ccf0
    OriginatingServer       : server.domain



    • Edited by lyle mark Friday, February 22, 2013 3:24 PM
    Friday, February 22, 2013 3:22 PM
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    SP3 is out....http://www.microsoft.com/en-us/download/details.aspx?id=36768

    Sukh

    Friday, February 22, 2013 4:42 PM
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    I have installed SP3 the archive quoter is working the following way:

    An email is sent to the user only once when the  archive mailbox is disabled.

    An email is not sent to the when the  archive warning threshold is reached

    Is this how it was designed to work. I expect it to work simliar to the main mailbox. Where emails are send daily once you are over the your warning limit erc

    Thursday, March 14, 2013 4:44 PM