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A message of Windows Media Player stopped working comes. How to solve it? RRS feed

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  • Hi,

    Thank you for posting!

    Before going further, I would appreciate if you can clarify the following question:

    1. When did this issue begin to occur? If recently, system restore can be under consideration.

    2. Can you associate with any software\hardware change?

    3. Can you launch WMP? Is the error message received during playing music?

    If you have any third party codec installed, please uninstall it and disable your antivirus software as a test.

    In case certain third party software cause conflict with WMP, you can prepare clean boot to troubleshoot:

    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


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    Thursday, November 4, 2010 9:50 AM
    Moderator