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BSOD Windows 8.1 with DMP files, please help! RRS feed

  • Question

  • Please help with my windows 8.1 BSOD 

    Here is the uploaded DMP files: https://onedrive.live.com/redir?resid=C194357A9206AA64%212591

    Sometime it's IRQL error code, but i saw all kinds of error messages already! :( Please anybody out there to help :)

    Thank you so much!

    Valash

    Tuesday, April 1, 2014 12:12 AM

Answers

  • You need to uninstall,reinstall and update your network driver.Visit the website of the manufacturer to update the said driver.

    S.Sengupta, Windows Entertainment and Connected Home MVP

    Tuesday, April 1, 2014 1:21 AM

All replies

  • You need to uninstall,reinstall and update your network driver.Visit the website of the manufacturer to update the said driver.

    S.Sengupta, Windows Entertainment and Connected Home MVP

    Tuesday, April 1, 2014 1:21 AM
  • Hi,

    S.Sengupta is right, please update the network adapter driver.

    You can refer to this analyzed results:

    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'dump_iaStor' and 'dump_iaStor.' overlap
    
    FAULTING_IP: 
    ndis!ndisDispatchIoWorkItem+0
    fffff800`01af605c 488b4a28        mov     rcx,qword ptr [rdx+28h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80270bf985b to fffff80270bc0ca0
    
    STACK_TEXT:  
    ffffd000`2094dc28 fffff802`70bf985b : 00000000`00000001 fffff800`01af605c 00000000`00000000 00000000`10004000 : nt!KeBugCheckEx
    ffffd000`2094dc30 fffff802`70b141b9 : fffff802`70b2c4b0 fffff802`70b13998 ffffd000`2094dd10 ffffe000`051507c0 : nt! ?? ::FNODOBFM::`string'+0x286bb
    ffffd000`2094dc90 fffff802`70b002e4 : 00000000`00000000 ffffe000`00187040 ffffe000`00187040 ffffe000`00088900 : nt!ExpWorkerThread+0x2b5
    ffffd000`2094dd40 fffff802`70bc72c6 : ffffd000`206c0180 ffffe000`00187040 ffffd000`206cc340 00000000`00000000 : nt!PspSystemThreadStartup+0x58
    ffffd000`2094dda0 00000000`00000000 : ffffd000`2094e000 ffffd000`20948000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    ndis!ndisDispatchIoWorkItem+0
    fffff800`01af605c 488b4a28        mov     rcx,qword ptr [rdx+28h]
    
    SYMBOL_NAME:  ndis!ndisDispatchIoWorkItem+0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ndis
    
    IMAGE_NAME:  ndis.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  52928c10
    
    IMAGE_VERSION:  6.3.9600.16475
    
    BUCKET_ID_FUNC_OFFSET:  0
    
    FAILURE_BUCKET_ID:  0x1_SysCallNum_0_ndis!ndisDispatchIoWorkItem
    
    BUCKET_ID:  0x1_SysCallNum_0_ndis!ndisDispatchIoWorkItem
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x1_syscallnum_0_ndis!ndisdispatchioworkitem
    
    FAILURE_ID_HASH:  {ca6dbf65-ca96-0fc4-6f20-d552113efa40}
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm ndis
    start             end                 module name
    fffff800`01a65000 fffff800`01b7d000   ndis       (pdb symbols)          d:\symbols\ndis.pdb\B58B16E9D7A143B395F3AC062144F8922\ndis.pdb
        Loaded symbol image file: ndis.sys
        Mapped memory image file: d:\symbols\ndis.sys\52928C10118000\ndis.sys
        Image path: \SystemRoot\system32\drivers\ndis.sys
        Image name: ndis.sys
        Timestamp:        Mon Nov 25 07:30:24 2013 (52928C10)
        CheckSum:         00119449
        ImageSize:        00118000
        File version:     6.3.9600.16475
        Product version:  6.3.9600.16475
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.6 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     NDIS.SYS
        OriginalFilename: NDIS.SYS
        ProductVersion:   6.3.9600.16475
        FileVersion:      6.3.9600.16475 (winblue_gdr.131124-1507)
        FileDescription:  Network Driver Interface Specification (NDIS)
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    


    Kate Li
    TechNet Community Support

    Wednesday, April 2, 2014 4:38 AM
    Owner