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DPM 2012 R2 MMC crashing when adding a member to a protection group RRS feed

  • Question

  • I am using DPM 2012 r2 with the latest rollup. I have a primary and a secondary DPM server. On the primary all protected members are OK. On secondary I am protecting the Primary and all but one of the members are protecting with the status OK. On the Secondary when I try to protect a data drive the MMC crashes and in the Event viewer on the I get a 999 error

    An unexpected error
    caused a failure for process 'mmc'. Restart the DPM process 'mmc'. Problem
    Details:
    <FatalServiceError><__System><ID>19</ID><Seq>0</Seq><TimeCreated>2015-05-28
    7:10:51
    PM</TimeCreated><Source>DpmThreadPool.cs</Source><Line>163</Line><HasError>True</HasError></__System><ExceptionType>CmdletInvocationException</ExceptionType><ExceptionMessage>Object
    reference not set to an instance of an
    object.</ExceptionMessage><ExceptionDetails>System.Management.Automation.CmdletInvocationException:
    Object reference not set to an instance of an object. ---&gt;
    System.NullReferenceException: Object reference not set to an instance of an
    object. at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.FileSystem.FsDataSource.NodeTypeForSizeInquiry()
    at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Inquiry.VolumeSizeInquiry.GetSpecs()
    at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Inquiry.ProtectionInquiry.AddInquiryTasks()
    at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.Inquiry.ProtectionInquiry.Run()
    at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.ObjectModel.OMCommon.ProtectableObject.GetSizeAsync(Object
    tag) at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.Cmdlet.ProtectionCmdLets.TriggerSizeInquiry.ProcessDatasourcesAndRunSizeInquiry()
    at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.Cmdlet.ProtectionCmdLets.GetDiskAllocation.CallBackForDiskAllocation(Object[]
    paramsList) at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.Cmdlet.ProtectionCmdLets.GetDiskAllocation.DoProcessing()
    at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.Cmdlet.Utils.DpmCmdletBase.ProcessRecord()
    at System.Management.Automation.CommandProcessor.ProcessRecord() --- End of
    inner exception stack trace --- at
    System.Management.Automation.Runspaces.PipelineBase.Invoke(IEnumerable input) at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.UICommon.CmdLetWrapper.Invoke() at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.DiskAllocation.DataSourceAllocationItemList.TriggerSizeInquiry()
    at
    Microsoft.Internal.EnterpriseStorage.Dls.UI.Dpw.DiskAllocation.UpdateAllocationFields()
    at
    Microsoft.Internal.EnterpriseStorage.UI.WizardFramework.WizardForm.DisplayActivePage()
    at
    Microsoft.Internal.EnterpriseStorage.UI.WizardFramework.WizardForm.InternalNavigateToPage(WizardPage
    targetPage, NavigateEventArgs e) at
    System.Windows.Forms.Button.WndProc(Message&amp; m) at
    System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr
    wparam, IntPtr lparam)</ExceptionDetails></FatalServiceError>
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    I have researched on the Internet and tried some fixes but nothing seems to work for this situation.

    I am able to backup the System State on the same target server that the DPM MMC is crashing when trying to protect a data drive as member.

    Windows server backup feature is installed on all the servera and I have installed Visual C++ Redistributable for Visual Studio 2012 Update 4 on both the DPM servers.

    Any help is appreciated.

    Thursday, May 28, 2015 8:53 PM

Answers

  • Check this blog for same error. 

    http://support.risualblogs.com/blog/2013/07/04/dpm-console-cannot-start-error-917-connection-to-the-dpm-service-has-been-lost/

    The same exception is : 

    /ExceptionType><ExceptionMessage>Object 
    reference not set to an instance of an 
    object.</ExceptionMessage><ExceptionDetails>System.Management.Automation.CmdletInvocationException: 
    Object reference not set to an instance of an object. ---&gt; 


    Friday, May 29, 2015 6:20 PM