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Pc keeps on crashing RRS feed

  • Question

  • I have a new custom built pc and it keeps on crashing. When i play games or not,  everything goes off and my hdd light flashes and my pc wont boot up again until I remove it from the power outlet for a few seconds. The time that it takes to crash is very inconsistent, sometimes a play for  hours and nothing happens, other times it takes about an hour. Don't get any errors. Checked connectors and cables, grounding, cpu temperature, memory diagnostics, happens on two OC , windows 7 ultimate 32 and 64 bit.

    pc specs: AMD Athlon II X4 635 cpu , 4 gig ddr3 ram , ATI Radeon HD 5500 Series 1 gb . Sparta 500 w psu.

    Any thoughts would be appreciated.
    Wednesday, November 3, 2010 1:41 PM

Answers

All replies

  • Hi,

     

    I'd still like to provide the following general troubleshooting steps for your reference. You can try them first before calling Microsoft CSS:

     

    Note: Please perform a complete system backup first. If any unexpected issue occurs, we can quickly restore the system to the current status.

     

    1. Scan your system to make sure that the system is virus free. Temporarily disable your anti-virus software to see if this problem is gone.

     

    2. If you have recently installed any software, hardware or drivers, please remove them. 

     

    3. Disable all the third party startup programs and services by using the MSConfig.exe utility shipped with system.

     

    How to take a Clean Boot

    ===========================

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    4. However, if the issue still persists, please contact Microsoft Customer Support Service (CSS) for further troubleshooting. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon.

     

    Thanks.


    Best regards,

    Miya


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    Friday, November 5, 2010 2:59 AM
  • I have a new custom built pc and it keeps on crashing. When i play games or not,  everything goes off and my hdd light flashes and my pc wont boot up again until I remove it from the power outlet for a few seconds. The time that it takes to crash is very inconsistent, sometimes a play for  hours and nothing happens, other times it takes about an hour. Don't get any errors. Checked connectors and cables, grounding, cpu temperature, memory diagnostics, happens on two OC , windows 7 ultimate 32 and 64 bit.

    pc specs: AMD Athlon II X4 635 cpu , 4 gig ddr3 ram , ATI Radeon HD 5500 Series 1 gb . Sparta 500 w psu.

    Any thoughts would be appreciated.


    Just a thought, so i assume it crashes regardless whether you're gaming or not? Even in normal usage like opening application and surfing the net, it would also crash?

    Lastly if you could give us the exact make and model of the mobo as well as brand of your ram, that would help since you mention is a custom build pc. Oh ya, btw did you OC (overclock) your rig?

    Friday, November 5, 2010 3:42 AM
    Answerer
  • Yes it crashes even when idle, i left it idling over night just to find the hdd light flashing and no response from the pc the next morning. I did install a fresh copy of windows without any anti-virus software, and again it happened. No, I did not overclock my rig, not yet.

    PC Specs- msi 870A-G54 m/board,  AMD Athlon(TM) II X4 635 cpu 2.9GHz      

    1x 2gig Golden Empire Intern ltd (Geil) Module. First installed Module.

    Later added 1x2 gig Kingston Module. The crashes occurred even before installing this ram, seems only more frequent.  Both 1333MHz.

    1x 250 gig seagate hdd and 1x 1 1tb Western Digital hdd.

    I will start with a clean boot and monitor my system, will post the outcome.

    Saturday, November 6, 2010 10:03 AM
  • Try downshifting your memory speed to 1066 or lower. Have you had a look at the event viewer for errors...?
    Saturday, November 6, 2010 1:00 PM
  • Pc crashed again after clean boot, also checked for viruses, none found

    Memory set to 1066 MHz, will report outcome.

    Monday, November 8, 2010 7:56 AM
  • Look under details and post the data here.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, November 8, 2010 12:41 PM
  • Kernel power critical error under details.

    Photobucket


    Ok, bugcheck data are 0x0, so read under scenario 3:

    http://support.microsoft.com/kb/2028504

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Friday, November 19, 2010 9:47 AM
    Tuesday, November 9, 2010 11:45 AM