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New Document Requires a Microsoft SharePoint Foundation-compatible application and web browser RRS feed

  • Question

  • Hi

    We're having an issue with our SharePoint 2013 Enterprise Edition when trying to create a new Word document from a document library.  Some users are getting the following error message:

    'New Document' requires a Microsoft SharePoint Foundation-compatible application and web browser.  To add a document to this document library, click the 'Upload Document' button.

    The user is using IE 11 and has Word 2013 installed to their machine.  I have Word 2010 and same version of IE, but have no issues.  Other users with Word 2010 are also experiencing the same error.

    Any suggestions where to start troubleshooting?

    Tks


    Steven

    Friday, March 18, 2016 3:43 PM

Answers

  • OK- next steps:

    1. Check the Office program trust center settings.

    2. Make sure all SharePoint add ins are enabled in the browser.

    3. If you're on an intranet, go to internet options>security>intranet and make sure your site is in the trusted sites & make sure "enable protected mode" is unchecked. Under "custom level," check your settings against theirs and make sure they're the same. Do the same for your "advanced" tab.


    cameron rautmann

    Monday, March 21, 2016 3:06 PM

All replies

  • Hi Steven- be sure to use the 32-bit version of IE and run it in compatibility mode. Try an Office repair. Disable add ons in the browser to see if they make a difference.

    cameron rautmann

    Friday, March 18, 2016 5:28 PM
  • Thanks Cameron

    Tried that but it made no difference.


    Steven

    Monday, March 21, 2016 2:44 PM
  • OK- next steps:

    1. Check the Office program trust center settings.

    2. Make sure all SharePoint add ins are enabled in the browser.

    3. If you're on an intranet, go to internet options>security>intranet and make sure your site is in the trusted sites & make sure "enable protected mode" is unchecked. Under "custom level," check your settings against theirs and make sure they're the same. Do the same for your "advanced" tab.


    cameron rautmann

    Monday, March 21, 2016 3:06 PM