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File/Folders Disappeared - Please Help RRS feed

  • Question

  • Hello,

    I am running Windows 7 64 bit and I have a Toshiba Satellite L505 laptop. I recently had a virus pop up 2 weeks ago that erased everything off my desktop and in my personal folders. Thinking that i could get rid of the virus by doing a system restore from a few days earlier i did so but when it was complete, all my Music, Movies, Pictures, etc. were still gone.

    When i go to my Toshiba ReelTime application, i can still see all of my files/documents in there which i can still access from ReelTime but i cannot find them in my laptop. Even my folders are gone too.

    Is there a way to restore all of my files/docs back in my folders?
    Tuesday, May 31, 2011 4:59 AM

Answers

  • Hi,

     

    I suspect the files are hidden by the virus. Click Start -> type folder option in search box and press Enter -> View tab -> select option for Show hidden files, folders, and drives, clear the option for Hide extensions for known file types, Hide protected operating system files

     

    If you see your Music, Movies, Pictures, right click them -> properties -> clear the option for hidden. If the issue persists, you could use dir command to list all files under the personal folder or desktop.

     

    More information for dir command

    http://www.computerhope.com/dirhlp.htm

     

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Also, boot in Safe Mode and scan computer with your security software or Microsoft products below.

     

    Microsoft Safety Scanner

    http://www.microsoft.com/security/scanner/en-us/default.aspx

     

    Microsoft Security Essentials

    http://www.microsoft.com/en-sg/security_essentials/default.aspx

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Bigteddy Wednesday, June 8, 2011 4:58 AM
    • Marked as answer by Niki Han Monday, June 13, 2011 2:35 AM
    Thursday, June 2, 2011 9:36 AM

All replies

  • Hi,

     

    I suspect the files are hidden by the virus. Click Start -> type folder option in search box and press Enter -> View tab -> select option for Show hidden files, folders, and drives, clear the option for Hide extensions for known file types, Hide protected operating system files

     

    If you see your Music, Movies, Pictures, right click them -> properties -> clear the option for hidden. If the issue persists, you could use dir command to list all files under the personal folder or desktop.

     

    More information for dir command

    http://www.computerhope.com/dirhlp.htm

     

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Also, boot in Safe Mode and scan computer with your security software or Microsoft products below.

     

    Microsoft Safety Scanner

    http://www.microsoft.com/security/scanner/en-us/default.aspx

     

    Microsoft Security Essentials

    http://www.microsoft.com/en-sg/security_essentials/default.aspx

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Bigteddy Wednesday, June 8, 2011 4:58 AM
    • Marked as answer by Niki Han Monday, June 13, 2011 2:35 AM
    Thursday, June 2, 2011 9:36 AM
  • You are a genius and a life saver!!!!!!! It worked! Thank you so much for the assistance! It is greatly appreciated!!!
    Wednesday, June 8, 2011 4:36 AM
  • Remember to mark the answer as Answer!
    Wednesday, June 8, 2011 4:58 AM