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Digital Phone Calls Recording RRS feed

  • Question

  • Hello , 

    we are going to make a full OCS deployment including integration with VOIP gateways using Mediation servers , but we need to record all digital phone calls  , i serached about this and found that OCS 2007 R2 doesn't support this OOB , and in order to do this we should do one of the following two options:

                    1-  using 3rd party application integrates with OCS that make digital phone calls   recording

                    2- using Microsoft Unified Communications Managed API 2.0 Core SDK , but it needs some coding to work

     

    for the first option ( 3rd parity app. ) , could you provide me with some applications that microsoft recommends

     

    for the 2nd option , am i right ? i mean using Unified Communications Managed API 2.0 Core SDK  needs coding or it can work with OCS and record phone calls without coding ?

     

    thanks for your expected support


    Ekramy Elnaggar
    Thursday, April 1, 2010 12:48 PM

Answers

All replies

  • Microsoft don't recommend any call recording software.

    The options I am aware of are:

    Callrex http://www.telrex.com/ 

    Live PA http://www.postcti.com/livepa.asp

    You actually need to write the code. There is some sample code for call recording I beleive but you would still need to modify this for your requirements. If you are interested in more details there is a UCMA forum here http://social.msdn.microsoft.com/Forums/en-US/ucmanagedsdk/threads


    Chris Clark - | MCTS:OCS | MCSE | MCSA | CCNA
    Thursday, April 1, 2010 6:40 PM
  • Hello,

    This company have a product that can record OCS conversations, chek it out:

    http://www.sipprint.com

    /mk

    Wednesday, April 7, 2010 9:11 AM
  • As always make sure to do homework with each of these solutions.  I tried out the telrex stuff and I liked it overall except the fact that all calls (including EV to EV) is dropped down to G711 so it can record it.  Not sure on the others - I'm going to do a little research myself and report back.

    Richard


    Richard Brynteson | Convergent Solutions Group | http://www.tincupsandstring.com
    Thursday, April 8, 2010 10:33 PM
  • Its real did it.
    for outcoming call - create meet now and add people to meet by phone, then start Record 
    for incoming call - add to dialogue another contact from lync and start record.

    Если софт у вас повис, значит левый был релиз!
    Monday, February 21, 2011 12:50 PM