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Network files not showing when saving a document in Word 2010 RRS feed

  • Question

  • I have some users setup where their local profile on their laptop syncs with our server so they can take the laptop home, work on files, bring it back to work and have it sync with files and folders when they get back.

    One user is able to open a document in her "My Documents" folder (which syncs with the network drive).  She's able to edit the document however when she goes to save the document to the same folder, she doesn't see all of the files that are supposed to be in there.  If she just saves the file anyway and goes to her documents folder via Windows Explorer, she can see the file she saved as well as the other files.  

    I'm not sure why it's happening but it seems to only happen when she saves a file in Word.

    The affected user is running Windows 7 64-Bit with Word 2010.

    Any thoughts?


    • Edited by kwood41799 Tuesday, May 6, 2014 2:49 PM
    Tuesday, May 6, 2014 2:43 PM

Answers

  • Hi,

    What are the other files' types in that location?

    Suppose the user is trying to save a .docx file in that folder, she should only be seeing the same type of files as the type she's saving.

    You can have the user try to change the "Save as type" and check if she's able to see other files.

    Regards,

    Melon Chen
    TechNet Community Support


    Wednesday, May 7, 2014 7:44 AM