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Can't install System Update Readiness Tool RRS feed

  • Question

  • I have scoured the net trying to find a resolution to this problem. I need to install the System Update Readiness Tool (KB947821) to diagnose a problem where Server Manager will not allow me to add features or roles.

    When I try to install the System Update Readiness Tool I get a message stating that the update failed and the details of the error is "Code 9370001."

    My system is Windows Server 2008 Standard SP2 x64. I downloaded Windows6.0-KB947821-v12-x64.msu so I am sure I downloaded the correct file.

    Windows Update does download and install updates without a problem. Although, I have tried many methods in relation to Windows Update to resolve this problem with the System Update Readiness Tool.

    There is no %windir%\logs\cbs\checksur.log file present on my computer, so I can't post it's contents.

    I have tried the suggestion by Mike Burr on this thread to run the tool manually but that didn't yield any results.

    Does anyone have any information they can provide that might help me along?

    Thanks,
    Joe
    Tuesday, May 17, 2011 10:00 PM

Answers

  • Possibly this one.

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

     

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Wednesday, May 18, 2011 3:29 AM
  • Hi,

     

    After resetting Windows Update components, please try to install the System Update Readiness Tool in Clean Boot manually. For the detailed steps, please refer to the following Microsoft KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

     

    If the issue persists, you may run System File Checker Tool to scan the system for corrupted files. You may refer to the following Microsoft KB article for more information:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, May 18, 2011 5:23 AM

All replies

  • Possibly this one.

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

     

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Wednesday, May 18, 2011 3:29 AM
  • Hi,

     

    After resetting Windows Update components, please try to install the System Update Readiness Tool in Clean Boot manually. For the detailed steps, please refer to the following Microsoft KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

     

    If the issue persists, you may run System File Checker Tool to scan the system for corrupted files. You may refer to the following Microsoft KB article for more information:

     

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    http://support.microsoft.com/kb/929833

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, May 18, 2011 5:23 AM