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ntoskrnl.exe+71f00 RRS feed

  • Question

  • the last 2,3 weeks i have multiple BSOD during the day...usually it happens when i play dod games , when i try to backup large files 4giga+ and sometimes but not to often when i see streaming movies....if i dont do anythng its possible to have a crash after 6,7 hours or not....first i checked my 2 memory sticks seperatly (2048 MB DDR2-800 DDR2 SDRAM) with metest86+ and hcimemtest and found no errors...i replaced my gpu winth another system still crashes...i will also replace cpu and psu to see if something is wrong with them...

    i have uploaded minidumps, msinfo32 and System specification (AIDA64) in OneDrive to check them...

    #######################################################################

    Crash List

    Created by using BlueScreenView


    Dump File     Crash Time     Bug Check String     Bug Check Code     Parameter 1     Parameter 2     Parameter 3     Parameter 4     Caused By Driver     Caused By Address     File Description     Product Name     Company     File Version     Processor     Crash Address     Stack Address 1     Stack Address 2     Stack Address 3     Computer Name     Full Path     Processors Count     Major Version     Minor Version     Dump File Size     Dump File Time


    101315-55785-01.dmp    13/10/2015 10:53:30    MEMORY_MANAGEMENT    0x0000001a    00000000`00041284    00000000`270cd001    00000000`00018710    fffff700`01080000    ntoskrnl.exe    ntoskrnl.exe+71f00    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7600.16385 (win7_rtm.090713-1255)    x64    ntoskrnl.exe+71f00                        C:\Windows\Minidump\101315-55785-01.dmp    4    15    7600    275.872    13/10/2015 10:55:56

    101315-50700-01.dmp    13/10/2015 2:39:49    IRQL_NOT_LESS_OR_EQUAL    0x0000000a    fffff680`0001ba08    00000000`00000000    00000000`00000000    fffff800`02ae5ae2    ntoskrnl.exe    ntoskrnl.exe+71f00    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7600.16385 (win7_rtm.090713-1255)    x64    ntoskrnl.exe+71f00                        C:\Windows\Minidump\101315-50700-01.dmp    4    15    7600    275.904    13/10/2015 2:42:19

    101315-51729-01.dmp    13/10/2015 2:06:28    MEMORY_MANAGEMENT    0x0000001a    00000000`00000403    fffff680`0000c2f0    1e700000`7ceb5867    fffff6fd`400245a8    ntoskrnl.exe    ntoskrnl.exe+71f00    NT Kernel & System    Microsoft® Windows® Operating System    Microsoft Corporation    6.1.7600.16385 (win7_rtm.090713-1255)    x64    ntoskrnl.exe+71f00                        C:\Windows\Minidump\101315-51729-01.dmp    4    15    7600    275.904    13/10/2015 2:09:52

    #####################################################################

    WhoCrashed

    On Mon 12/10/2015 16:52:51 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\101215-45614-01.dmp
    uptime: 00:11:10
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x1A (0x41284, 0x278DC001, 0xA1F5, 0xFFFFF70001080000)
    Error: MEMORY_MANAGEMENT
    Bug check description: This indicates that a severe memory management error occurred.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Mon 12/10/2015 16:52:51 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    uptime: 00:11:10
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x1A (0x41284, 0x278DC001, 0xA1F5, 0xFFFFF70001080000)
    Error: MEMORY_MANAGEMENT
    Bug check description: This indicates that a severe memory management error occurred.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    2 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.


    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


    • Edited by guilberto77 Tuesday, October 13, 2015 12:30 PM
    Tuesday, October 13, 2015 12:28 PM

All replies

  • We need a link to the DMP files.  Both Blue screen view, and Who crashed are wrong as often as they are correct.


     
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask



    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Tuesday, October 13, 2015 12:33 PM
  • i have upoloaded my dmp files in onedrive read the instructrions but i stiil dont know how to share them here...
    Tuesday, October 13, 2015 2:00 PM
  • Go to the files>right click>get a link>copy>paste into your next post


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Tuesday, October 13, 2015 2:11 PM
  • i cant post the link in hyperlink so here it is

    https://onedrive.live.com/redir?resid=7D123D27320050B3!118&authkey=!APB-SHbUdpp_nvo&ithint=folder%2cdmp


    Tuesday, October 13, 2015 2:25 PM
  • i forgot to say that firefox also crashes a lot....the only thing that i noticed is when i changed windows perfomance from best apearance to best performance i didnt have crashes in dod for an hour  then i closed it because i had other things to do so i dont if it was coincidence ... in best apearance always crashed in half an hour..
    Tuesday, October 13, 2015 2:37 PM
  • First you absolutely must update to SP-1

    Service pack 1 Update.

    http://windows.microsoft.com/installwindows7sp1

    Learn how to install Windows 7 Service Pack 1 (SP1)

    http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1

    Additional Resources:

    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1

    If you still crash AFTER the update



    These crashes were related to memory corruption (probably caused by a driver). 

    Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to.


    If you are over-clocking anything reset to default before running these tests.
    In other words STOP!!!  If you do not know what this means you probably are not


    1-Driver verifier (for complete directions see our wiki here)

    2-Memtest. (You can read more about running memtest here)




    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Tuesday, October 13, 2015 2:50 PM
  • i had dificulties with the sp1 download, the fie windows6.1-KB976932-X64 (924m) always stopped during the download.i manage to download it from anaother site but the installation also stopped in the middle and the instructions told me to download update readings tool....the installation of this file also stopped with an error code that i dont remember now....... after that i let windows update to find sp1 and a little later it found a smaller file of sp1 (91m) installed it and now my system has the sp1 update...basically the windows update doesnt always downloading updates and got errors....

    my cpu and the memory are not overclocked...i have them in bios in auto mode

    i run driver verifier...immediatly when i restarted the system windows were slower my external hard drives load slower also and i noticed an incresed temperature on all cpu cores....before driver verifier it was about 40-54 and after driver verifier is 50-68 on all cores....after the first restart i had BSOD in five minutes and this happened many times again...for a while i couldnt even start windows... i tried a liitle more times before go into safemode but filnally windows started....i dont know if the system is slower and cpu hotter because of the driver verifier....tell me if i must reset driver verifier or leave like that for a better view of the problem...here are the latest minidumps, MSinfo32 and AIDA Report...

    https://onedrive.live.com/redir?resid=7D123D27320050B3!130&authkey=!AEQRp2dgW97QY5I&ithint=folder%2crar

    NOTE:in event log i had this error (\SystemRoot\SysWow64\Drivers\PQNTDrv.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.) which is caused by partionmagik8...i found that is an old program and incmpatible with new windows.i tried to unistall it fom control panel but it didnt do anything...i manage to do it with perfect unistaller and now my system is clean from this software.

    Wednesday, October 14, 2015 3:07 PM
  • Hi guilberto77,

    After analyzing the dump files you have uploaded, there are several files could be the culprits "ndis.sys", "CI.dll", "avgldx64.sys".
    "ndis.sys"
    It is known as NDIS 5.1 wrapper driver or NDIS 6.20 driver or NDIS 6.0 wrapper driver. It should be related to the network driver. Please try to reinstall the network driver to have a check. It is recommended to download the latest version from the device manufacturer website. We may need  to try different versions.

    "CI.dll"
    It is known as Alcohol. Have you installed software Alcohol?
    If it is installed, please uninstall it to have a check.

    "avgldx64.sys"
    It is part of AVG Internet Security.

    Please perform a full scan with the antivirus software in safe mode to ensure the safety of system. Uninstall the related programs to have a check. Please run "sfc /scannow" to check the health of system files at the same time.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.




    Thursday, October 15, 2015 7:36 AM
  • None of these had verifier enabled.  What were the results when you ran verifier /query?  I also notice you have a 2008 version of Acronis loaded and that needs to be removed or updated. 

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Thursday, October 15, 2015 11:30 AM
  • Hi and sorry for the delay but i work a lot of hours lately and i cant deal with my pc many hours...

    ''NDIS 5.1''.....the manufacturer website doesnt have any drivers for win7 64bit network so i left what windows had install from the beginning of the setup...windows update found a driver which published at 24/10/2009 but when it tries to download and install it fails.i manage to found somewhere a newer driver from asus 14/06/2010 and now i have install this one.

    "CI.dll".....i dont have any software Alcohol.

    "avgldx64.sys"....havent checked this yet.

    if i understand well how verifier works when i create the settings according to the instructions you saw me at that time network driver was from microsoft so this driver was disabled (select all drivers notprovided by Microsoft)...as i remember the resuls from verifier /query saw me all non microsoft dirves enabled.

    i removed acronis 2008 version..

    i have delete driver veryfiers settings and my pc works for about three hors without BSOD...of course its too late to judge and i' ll watch it the next 24 hours to see what it does...if nothing happens i will enable again driver verifier to stress the drivers and see then how it'll react...

    thank you for your help until now!!

    Friday, October 16, 2015 9:20 AM
  • hi again,

    after sfc/scannow i had this cbs log

    https://onedrive.live.com/redir?resid=7D123D27320050B3!145&authkey=!AIh2yRTTJKqQzD8&ithint=file%2crar

    also after i installed some important windows updates my pc became very slow and i'll have to restore it in a previous state to work in normal speed again.

    these are the latest dmp files i had the last days.....they happened when i had my pc with driver verifier enabled and disabled , and i had one even in safemode...

    https://onedrive.live.com/redir?resid=7D123D27320050B3!144&authkey=!ADArgueHpGsmVSc&ithint=file%2czip


    • Edited by guilberto77 Sunday, October 18, 2015 6:22 PM
    Sunday, October 18, 2015 5:54 PM
  • Your one drive link is broken try it again


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Sunday, October 18, 2015 6:10 PM
  • i think now its ok

    https://onedrive.live.com/redir?resid=7D123D27320050B3!141&authkey=!AJU4AO9zAb5R46Q&ithint=folder%2czip

    • Edited by guilberto77 Sunday, October 18, 2015 6:23 PM
    Sunday, October 18, 2015 6:22 PM
  • Hi guilberto77,

    Have you tried to perform a full scan in safe mode with the antivirus software?

    "i had one even in safe mode"
    Have you tried to use the memory diagnostic tool to have a diagnostic(Search "Memory diagnostic")?
    According to the latest analysis result of the dmp files, the BSOD issue could be related to the memory corruption. Please try to clear the RAM to have a check. We could plug in only one RAM one time to have a test.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.




    Monday, October 19, 2015 2:49 AM
  • i have perfome a full scan in all hard drives in safemode and nothing found.i also have test my memory sticks with memtest86+ seperately for about 6-8hours (untill pass 8) with no errors on them...i have tested them each one seperately and with hcimemtest foar 5-6 hours with no errors..

      i will test them now with Memory diagnostic and report to you later about the results
    • Edited by guilberto77 Monday, October 19, 2015 6:11 AM
    Monday, October 19, 2015 6:05 AM
  • The most recent DMPS are still not verified.  What were the results when you typed verifier /query?

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Monday, October 19, 2015 11:18 AM
  • here are the reports from avg scan in safemode, CBS from sfc/scannow and verifier querry when i had them enabled....

    https://onedrive.live.com/redir?resid=7D123D27320050B3!146&authkey=!AA546j0p3eahShc&ithint=folder%2crar


    a month ago i replaced motherboard, cpu and gpu....the cpu was a P4-3.40GHz and a couple of days later i replaced it with the one i have now (all parts are used)...because of my work i didnt have time to test the system with the P4-3.40GHz so i m not sure if BSOD started because of QuadCore Intel Core 2 Quad Q9550...i used prime95 and other softwares to stress it and it were all ok...the system then it was also window7 64b with sp1 and all the important updates installed....then i deceided to to install a fresh copy of windows because i thought that something was wrong with windows (registry etc)....when i installed the fresh copy i disable temporary the updates for 5-6hours,until then i didn't have BSOD...when i started installing updates an hour later i had the first BSOD.....i dont know if it was coincidence or the real cause....today i installed again win7 64 sp1 in an another hard drive but not any other updates....its five hours now and i dont have any BSOD...i do a lot of things at the same time to stress cpu memory etc to see if somethings happens (full scan avg,playing dod,backing up large files,streaming video etc)....i dont know fi it is a bad cpu, incompatible updates, or bad drivers but for now it works everything ok without BSOD....

    these are the results i took from the new installation.i run memory diagnostic tools for about an hour (10passes) with no error.

    https://onedrive.live.com/redir?resid=7D123D27320050B3!151&authkey=!AK_cSsReg201G78&ithint=folder%2crar

    thanks for your time until now but still i dont know the cause of the bsod...if something happens i'll report you immediately...for now i'll check both installations!!
    Monday, October 19, 2015 1:58 PM
  • in both installations in the hard drives suddenly the system became very slowly and has many freezes...i plug out the memory and then put it again in the same slot and windows didnt boot....i plug out again the stick to clean it and windows loaded normally without freezes or BSOD for now...its not the first time i m doing this, there were other times that windows didnt boot and when i reinstall them in the slot system started normally....is it possible that the sticks are bad but dont behave always that way and that they are the cause of BSOD and freezes even if any software i used to test them didnt find any errors?
    Monday, October 19, 2015 6:39 PM
  • hi again...

    these are the minidumps from the old installation of win7 64 sp1 that i still have it and watch it

    https://onedrive.live.com/redir?resid=7D123D27320050B3!155&authkey=!AJmN41szcec8YFI&ithint=folder%2crar

    and these are the minidump from the new installation of win7 64 sp1

    https://onedrive.live.com/redir?resid=7D123D27320050B3!156&authkey=!AHE9R4KL3iIsd00&ithint=folder%2czip

    i have done evreything you told me but the problem is still there

    Tuesday, October 20, 2015 9:31 PM
  • i run again memttest86+ but before any test start i pushed immediately (c)configuration, pushed again in settings menu (1)Test Selection and then pushed (1)Default Tests , "ENTER" and (0) to run and i had these errors...i tested the 2 memory sticks i have seperately in all the slots and i had everytime these errors...here are the scrennshots...

    https://onedrive.live.com/redir?resid=7D123D27320050B3!160&authkey=!ADWVT9hHMBSAbE0&ithint=folder%2crar

    this happens only when i push (c) immediately before any test run....if i dont push anything and the tests begins and then try to push (c)=>(1)=>(1) during the tests nothing happens no errors...i dont know if this means that my memory sticks are bad or cpu or motherboard because i read in a forum that memtest errors sometimes regards cpu or motherboard and why this only happens when i push (c) immediately...?

    Wednesday, October 21, 2015 9:34 AM
  • Image 30 & 37 Definitely show Memory problems.  Do not bother with verifier.  You need to return/fix the actual physical memory.  To isolate whether it is the memory or motherboard slot test the memory 1 stick at a time and when you find one stick that passes use it to test the other motherboard slots./

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, October 21, 2015 11:42 AM
  • i already done that...i have 2 memory sticks and tested 1 stick at a time in every slot and had these errors in evrey stick and all the slots...it seems that i have to find a good one from a friend or buy one to see if this is the cause.if you need me to do anything else before i buy a new one please tell me....thanks
    • Edited by guilberto77 Wednesday, October 21, 2015 11:55 AM
    Wednesday, October 21, 2015 11:53 AM
  • If every stick fails in every slot it may not be the RAM but rather the motherboard. If none of your ram passes I do not see how the computer would boot.  So you have tried each stick by itself, in every slot, and they all fail?

    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, October 21, 2015 12:26 PM
  • yes i checked its stick itself in every slot and they fail.....so i gues now that its a motherboard issue and i will have to replace it...i will check the capacitors of the morherboard later to see if they're ok

    • Edited by guilberto77 Wednesday, October 21, 2015 12:37 PM
    Wednesday, October 21, 2015 12:34 PM
  • You need to make sure that you verify the RAM is fully seated in every test. If you've got 2 sticks and 4 RAM slots testing each of those can become tiring. I cannot tell you how many times people have come to me with issues that seem to be bad RAM but they simply don't have it seated properly. 

    Wednesday, October 21, 2015 12:41 PM
  • i know its tiring but i have already done that a lot of times for each stick in every slot so to be sure that i have them plug in correctly and full seated.....these errors (screenshots) comes immediately when i push (c)configuration, (1)Test Selection, (1)Default Tests , "ENTER" and (0) so its not necessary to wait more than a couple of minutes.
    Wednesday, October 21, 2015 2:04 PM